Summary

Located in Franklin, Tennessee, Williamson Health is one of the South’s most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children’s Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties. 

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. 
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

POSITION SUMMARY

This position provides support to Bone and Joint Institute of Tennessee by setting patient appointments, front desk patient registration, patient check out, maintaining records and providing customer service. 

POSITION REQUIREMENTS

Formal Education / Training:
High School graduate or equivalent.

Workplace Experience:
At least one year medical office experience and ability to communicate well

Equipment and Skills Training:
Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.

Physical Environment:
Office environment.

Physical Effort:
Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, and operate a computer/keyboard and heard instruction as appropriate.

PERFORMANCE STANDARDS

1. Schedules appointments appropriately and follows scheduling instructions in EMR.
2. Maintains current patient information and confirms and updates demographics.
3. Provide patients with necessary paperwork and HIPAA information to maintain compliance.
4. Maintains adequate front office supplies, ensures supply purchases are cost-effective and within budget.
5. Enters necessary IT/Maintenance orders accurately and in timely fashion.
6. Responsible for gathering daily deposits from all necessary departments.
7. Assists in new hire onboarding and training; assists co-workers during downtime. 
8. Ensures adequate coverage for reception area when team members are out.
9. Works closely with Office Coordinator/Director to identify and recommend solutions for front office issues/problems; attends 75% of all staff/departmental meetings. 
10. Oversees check-in/out and able to answer questions regarding scheduling, co-pays, Phreesia, insurance, and Healthspaces as needed.
11. Maintains open line of communication with all staff members; interacts with staff/patients in a professional and constructive manner regarding directions, scheduling, messages, workflow changes and necessary corrections.
12. Maintains work areas and personal appearance in a way that reflects professionalism, orderliness, cleanliness and safety.