23 Customer Service Rep - Full Time - 3147 Jobs in Wilmington, NC
WILMINGTON HEALTH is Hiring a Customer Service Rep - Full Time - 3147 Near Wilmington, NC
PurposeEnsures prompt and efficient responses to patient account requests
Essential Duties/Responsibilities
- Promptly answers patient phone calls
- Returns calls within 24 hours
- Resolves patient requests in a courteous manner
- Responds to patient written requests
- Documents details of complicated requests and work with the appropriate team to reach resolution
- Escalates to proper authority when appropriate
- Enters all actions and interactions with patient in billing system
- Processes itemized bills per request from Attorneys and other third parties
- Sets up payment plans
- Sends financial hardship applications to patient when requested; processes completed applications
- Other duties as assigned by management
- High school diploma, GED, or high school equivalency
- 2 to 4 years’ experience in a medical office environment and/or customer service role
Preferred
- Ability to handle multiple phone lines with an emphasis on customer service
- Knowledge of medical terminology
- Familiarity with insurance reimbursement policies
Physical DemandRequired?FrequencyStanding
Frequently
Sitting
Continuously
Walking
Frequently
Kneeling/Crouching
Rarely
Lifting
Rarely
Customer Service CompetenciesGeneral
- Customer Service
- Professionalism/Integrity/Responsibility
- Teamwork/Process Focus
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Initiative
- Safety/Housekeeping
- Organizational Skills/Time Management
- Handles all customer service inquiries in a prompt and timely manner
- Responds to patient requests within a 24-hour period
- All correspondence sorted same date of receipt and ready for processing
- All credit card payments to be processed/ balanced at the end of each business day
- Cross-training of all job duties to insure complete back-up coverage within customer service
Job Summary
Full Time
Ambulatory Healthcare Services
$35k-44k (estimate)
06/24/2024
07/18/2024
wilmingtonhealth.com
WILMINGTON, NC
500 - 1,000
1971
Private
JEFF JAMES
$50M - $200M
Ambulatory Healthcare Services
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The job skills required for Customer Service Rep - Full Time - 3147 include Customer Service, Problem Solving, Initiative, Organizational Skills, Time Management, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep - Full Time - 3147. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep - Full Time - 3147. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep - Full Time - 3147 positions, which can be used as a reference in future career path planning. As a Customer Service Rep - Full Time - 3147, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep - Full Time - 3147. You can explore the career advancement for a Customer Service Rep - Full Time - 3147 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Customer service reps may use a variety of tools as part of their role.
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At banks, customer service reps may need to have some former experience handling money and making change.
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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.
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