Overview: Leads all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. Supports senior account relationship managers. May serve as administrator for large (as defined by business) and/or highly complex clients. Serves as primary point of contact or relationship lead for client. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility. Primary Responsibilities: Oversee client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts. Assist senior account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Manage daily implementation of client strategies as required. Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner. Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources. Develop and maintain a high level of industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business. Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role. Provide and maintain appropriate levels of controls to minimize losses. Provide effective support, coaching and/or mentoring of any assigned team associates. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The position may mentor and provide guidance to less experienced personnel or other staff. Education and Experience Required: Bachelor’s degree and a minimum of 1 years’ relevant work experience with direct client contact, OR in lieu of a degree, A combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 years’ relevant work experience with direct client contact Strong focus on customer service and satisfaction Excellent verbal and written communications skills Education and Experience Preferred: Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 2 years’ relevant work experience with direct client contact CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus Strong skills in pertinent software applications, with ability to rapidly learn new applications Experience working in a team environment Strong interpersonal skills with ability to build significant level of trust with clients Self-confident Proven ability to work well with highly capable and successful individuals Strong analytical ability Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit Experience contributing to positive working relationships and maintain integrity and professionalism M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.44 - $42.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location: Wilmington, Delaware, United States of America At Wilmington Trust, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers. Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At Wilmington Trust, we are a talent and people driven organization. Take a peek inside our Human Capital Report to learn how it feels to be one of our 17,000 employees. We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences. We support our employees every step of the way. Competitive compensation Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO 401(k) match at 5% with options for Roth and discretionary employer contributions A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts We need you. Are you ready to join us? Apply today to start the journey. If you are unable to apply through this site due to technical issues or are in need of an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. Wilmington Trust is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. Wilmington Trust has policies and procedures in place to promote a drug free workplace.