This is an entry-level position; however, candidates with prior experience in printing may be eligible for an adjusted compensation range based on their expertise.

RESPONSIBILITIES

- Welcome and assist customers in a friendly and timely manner

- Answer incoming phone calls and provide information about our services

- Educate customers on our printing services and provide guidance on their printing needs

- Assist customers with setting up their print orders

- Calculate and provide pricing for custom print jobs

- Provide exceptional customer service to both in-person and phone inquiries

- Operate all equipment safely and efficiently

- Maintain a clean and organized work environment

- Complete end-of-day and monthly closing tasks

- Monitor inventory levels and communicate with management for re-ordering supplies

- Serve as a back-up ro produciton in the bindery and with local deliveries

- Perform any other duties as assigned by management

QUALIFICATIONS

- High school diploma or equivalent is required

- Proficient in Microsoft Office and Adobe Suites

- Excellent phone etiquette and communication skills

- Punctual, reliable, and professional

- Attention to detail and accuracy

- Math skills for print set-up and pricing calculations

- Proactive and customer-focused mindset

- Ability to work well in a team environment

Compensation includes hourly pay rate, 9 holidays, accrued sick and vacation time as well as medical, dental and vision insurance, short-term disability, group life insurance and a very generous retirement plan.

The work schedule is Monday to Friday from 9am to 5:30pm with a 30 minute lunch.