Description

At Wilson-McShane, we administer benefits for hardworking individuals in various trade unions. As a Participant Services Specialist, you will have the opportunity to directly assist these individuals by answering their benefit and eligibility questions. Additionally, you will play a crucial role in our mail correspondence and document review process. 

Essential Duties and Responsibilities: 

• Answers high volume telephone calls from participants and provide explanations and answers related to coverage eligibility and pension benefits.
• Answers questions regarding self-payments including COBRA and Retiree self pays.
• Reviews required eligibility information including legal documents, enrollment forms, coordination of benefits forms, and benefit applications.
• Mails correspondence to Participants.
• Provides assistance with incoming and returned mail.
• Prepare documents for mailing projects and scanning.
• Performs quality review files.
• Assists with related special projects as required

The schedule for this role is 8:00am-5:00pm, Monday-Friday with a 1-hour lunch. This is a non-exempt position with compensation at $26.10 per hour and includes benefits such as the following:

• Low Deductible Health, Prescription Drug and Dental Benefits
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• Employer Contribution to 401(k)-No Match Required
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Life Insurance and AD&D
• Employer Paid Short Term Disability
• Employee Assistance Program, including access to confidential counseling (virtual and in-person).

To perform the job successfully, an individual should have the following qualifications:

• A minimum of 1-year related experience and/or training.
• Ability to read and interpret documents such as Summary Plan Description and procedure manuals.
• Computer Skills: Proficiency in all aspects of Microsoft Office. Quick learner of other computer applications.

If you enjoy providing excellent customer service, we encourage you to apply for our Participant Services Specialist role today!