Description

THIS POSITION IS A 4-DAY WORK WEEK INCLUDING SATURDAYS & SUNDAYS

Who We Are

Wilson, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing. We offer services in Plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio. Members of our staff have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great team.

Why Choose The Wilson Companies

• Compensation - Top of market pay among our industry
• Medical Insurance – We pay 70% for you and your family's insurance premiums for health, dental, vision, and company paid life insurance
• Work life balance – Two weeks of PTO after 90 days, 7 paid holidays
• 401k Plan with a 3% match.
• $1500 ongoing education/training credit per year

Our Core Values

Betterment 

The ambitious pursuit of winning individually and as a team.

Accountability

We do what we say we are going to do.

Teamwork

Winning only happens when we work as a team.

Transparency 

We sell through education- not fear.

Position Overview

The individual in this role is responsible for management activities including; establishing department development plans for service, and maintenance. The Plumbing & HVAC Service manager is expected to assist technicians over phone every single service call. You will also be responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair and maintenance in accordance with profit objectives and directives. This individual coordinates all of the activity between the office and the field.

Key Responsibilities 

• Supervise and lead Service Technicians
• Coach & Mentor sales strategy
• Conduct ride a longs with technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if
• necessary all permits are obtained
• Communicate and monitor goals
• Manage work load and schedules to best utilize manpower and maximize profits
• Assist technicians with issues while in the field
• Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal,
• and company requirements
• Ensure all team members comply with OSHA safety standards.
• Harness a safety culture
• Provide feedback to managers regarding market trends, revenue opportunities, customer
• issues, and all issues relevant to the business
• Manage and stay within departmental budget
• Achieve budgeted gross margin
• Meet or exceed all company goals
• Maximize lead opportunities, retain and grow Club Membership clients.
• Review, approve new products and services
• Perform clerical duties associated with, but not limited to, field technician paperwork,
• Obey and teach the company core values

Requirements

Requirements

• Bachelor’s degree (preferred)
• Capable of maintaining confidential written and verbal information.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.
• Must pass a drug test and background check
• Present and communicate professionally (written and verbal)
• Must be a critical thinker with Strong English composition skills
• Ability to organize, multi-task and prioritize projects
• Positive self-starter who can take the initiative and drive their own learning
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and PowerPoint

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wilson by visiting 

https://www.wilsonplumbingandheating.com/

Equal Opportunity Employer