POSITION PURPOSE:

The primary responsibility of the Representative – Player Services is to provide excellent guest service, exchange cash and chips for guests, issue counter checks at the gaming tables, assist guests with player card transactions, and make payouts to guests on winning Table, Slot and Sportsbook wagers in accordance with established procedures. Representative – Players Services is required to balance their cashier drawer at the end of their shift. All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

Specific Position Requirements: 

• One (1) year experience in a cashier, banking or cashier cage setting is required.
• Cashier main bank experience a plus.
• Must be able to operate a computer and read data from a computer screen.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to operate a Player Services – or Sportsbook terminal.
• Able to prioritize and organize.
• Follow directions thoroughly.
• Works cohesively with co-workers as part of a team.
• Works independently.
• Maintain confidentiality of guest information and pertinent casino data.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

Position Responsibilities:

• Operate wagering terminal and performs machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris