22 Front Desk Agent Jobs in Bethlehem, PA
Wind Creek is Hiring a Front Desk Agent Near Bethlehem, PA
**Front Desk Agent**
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Location Bethlehem, PA The primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem policies, practices, and procedures.
**POSITION RESPONSIBILITIES:**
* Arrives for shift on time and in proper uniform.
* Check guest in and out, in a fast, efficient and friendly matter.
* Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
* Maintains confidentiality of guest information and pertinent hotel data.
* Obtains assigned bank and ensures accuracy of contracted monies.
* Take and properly record guest room reservations when required.
* Communicate with Housekeeping to accurately reflect clean/vacant rooms.
* Communicate with Hotel Sales with regard to group rooms and billing.
* Work with Room Service to insure proper placement of in-room gifts.
* Work with Casino Marketing Department to confirm room status and with any issues related to casino guests.
* Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
* Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
* Read and understand the Wind Creek Bethlehem Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
* Provide superior customer service to all internal and external customers in compliance with the Wind Creek Bethlehem customer service standards.
* Adhere to and complies with both departmental and overall property policies and procedures.
* Perform any other related duties as assigned.
**Minimum Employment Requirements:**
* 18 years of age, proof of authorization/eligibility to work in the United States.
* High School diploma or equivalent.
* Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
* Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
* Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek Bethlehem appearance standards.
* Maintain consistent adherence to the Wind Creek Bethlehem Customer Service Standards.
* Must be able to work varied shifts, including weekends and holidays.
**Specific Position Requirements:**
* Hotel front desk experience preferred.
* Minimum 6 months previous cash handing experience required.
* One (1) year continuous face-to-face guest service experience is preferred.
* Previous experience with LMS and PC software (MS Word, Excel) and basic typing skills.
* Excellent guest service skills are strongly preferred.
* Must be able to communicate effectively in English, both oral and written.
* Ability to follow directions with minimal supervision.
* Physical ability to access all areas of the property.
* Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
* Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
* Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
* Ability to work with others, communicate well, receive direction; review your own work.
* Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
* Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
* Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
* Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
Job Summary
Full Time
$28k-37k (estimate)
07/01/2024
07/19/2024
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
