DESCRIPTION: The Executive Hosts will cultivate relationships with players who will become loyal patrons to the Wind River Hotel & Casino. The Executive host has the authority to issue comps to players. Comps can range from free meals, beverages, and up to full room. The hosts will create and maintain loyalty of players with a focus on retention of high revenue players. Title 24: Non-Safety Sensitive position.

DUTIES AND RESPONSIBILITIES:

· Responsible for identifying and developing players with increased potential through relationship building and appropriate communication methods.

· Work with declining players to maximize offer utilization and prevent program abuse.

· Promoting the Rewards Club program.

· Processing guest comps, making event arrangements, booking special events, etc.

· Assisting with planning, coordination, and implementation of all player development programs, ad initiatives.

· Monitoring the play habits, program and offer usage, and preferences of all assigned players.

· Maintaining a regular contact stream with all assigned players.

· Contacting assigned players regarding hotel reservations, parties, events, concerts, and all other initiatives or programs.

· Ensures that all activities relating to player development programs and processes are communicating efficiently through employee newsletters, articles, correspondence, communication programs, signage/collateral, and memos.

· Handling administrative tasks to ensure excellent services to the guest and support to the Director of Marketing.

· Composes and types correspondence, forms, and reports as needed.

· Provides general service information to guests, management, and employees.

· Performs all clerical aspects of the job including logging in activities and proper filing of paperwork.

· Adheres to budgets, striving to improve the profit margin and revenues of Wind River Hotel & Casino, Little Wind Casino, and 789 Casino & Smoke Shop.

· All duties are performed with the highest level of integrity and confidentiality.

· Available on and off shifts for contact regarding players.

REQUIREMENTS:

· Basic mathematic skills

· Ability to look at and analyze basic data.

· Proven experience and knowledge of basic casino operations and promotions.

· Available night, weekends, holidays, and other times as deemed fit by Director of Marketing.

· Demonstrate ability to multi-task and adhere to deadlines.

· Well-organized with a customer-oriented approach.

· Knowledge of MS Office and willing to learn how to utilize CRM tools.

· Creative and open to new ideas.

· Adaptable and willing to learn new techniques.

· Must have significant experience in a gaming environment.

· Complies with policies and procedures.

CONDITIONS OF EMPLOYMENT:

· Must be licensable under the requirements of the Northern Arapaho Gaming Agency.

· Must have a valid driver’s license.

· Must pass a pre-employment drug test.

WORK ENVIRONMENT:

· Must be able to stand and walk for extended periods of time.

· Must be able to work in a second-hand smoke, high noise, bright lights, dusty and smoke-filled environment.

· Must have ability to deal with and adapt to frequent changes, delays, and unexpected events at times.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Experience:

• Marketing: 1 year (Preferred)

Work Location: In person