Title: Service Technician/Installer

Reports To: Service Manager

Company Overview:

Core Focus: Building relationships and our people through home transformations.

Core Values: Relationships | Positivity | Precision | Drive | Growth

Window World of Fargo is a fast-growing exterior remodeling franchise servicing homeowners throughout eastern North Dakota and northwestern Minnesota. We install energy-efficient replacement windows, doors, siding, roofing and more. As a franchise, we provide the customer service of a small business, while being backed by a nationally recognized brand. We offer a wide range of superior products that are installed by professional installation crews for guaranteed fair prices.

Position Summary: The job of the Service Technician is to fix and complete service issues as scheduled by the Service Manager. Service issues range from parts replacement to full window/door replacement. Causes and solutions of service issues will not always be evident and will require the Service Technician to investigate and determine possible solutions. The Service Technician must be personable and communicate clearly with customers. Service projects will include work on the interior and exterior of homes. The Service Technician will support the Service Manager in managing Window World of Fargo’s service pipeline. This position will require working independently as well as with other Service Technicians and Installers. This role would be prioritized to the Service Department, but will also perform full window and/or door installs for the Production Department.

Job Responsibilities:

§ Complete Service Projects as scheduled by Service Manager.

§ Perform inspections to identify issues, investigate causes, and determine potential solutions.

§ Communicate clearly with customers and ensure satisfaction.

§ Collect payments from customers.

§ Keep accurate records and document customer service actions and discussions.

§ Maintain organization and cleanliness in all aspects of job.

§ Ability to drive and maneuver company truck and trailer safely

§ Develop and maintain a proficiency in Window World product knowledge.

§ Develop and maintain knowledge of manufacturer and company warranties.

§ Assist in other areas of organization as capable and directed by Service Manager.

§ Promote and carry out company Core Values.

§ Assist with any other job duties that are assigned by a supervisor.

Work Hours & Benefits:

This is a full-time position.

Health, Dental, Vision, and Life insurance are offered after 60 days of employment.

A 401k plan is available after one year of employment with an employer match.

Service Technician Qualifications/Skills:

§ Valid Driver’s License

§ Proficient math and measuring skills

§ Verbal and written communication

§ Ability to lift at least 50lbs and work on your feet for long periods of time

§ Self-starter and ability to work independently as well as a team member

§ Time management

§ Must be able to maintain quality standards as set by company

§ Ability to learn on the job and take direction as needed

§ Window World product knowledge

Education and Experience Requirements:

• High School Diploma or equivalent.
• Three years’ experience in a carpentry, window or siding installation or similar position.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tools provided
• Vision insurance

Schedule:

• Monday to Friday
• No weekends
• Year round work

Supplemental pay types:

• Bonus opportunities

Experience:

• Carpentry: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person