Window World of the Hudson Valley is Hiring a Full-Time Office Assistant/Receptionist Near Wappingers Falls, NY
Job Description
Job Description
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
401k Plan
Job Summary We are seeking an Office Assistant/Receptionist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, a multi-tasker, computer savvy, and is able to remain calm under pressure. Responsibilities
Receive inbound calls and emails
Identify the reason for the customers call, collect relevant information and provide solutions
Schedule appointments / Lead Management
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Daily office paperwork and maintenance of office and showroom areas
Rotating Saturday's and occassional weekends for company events
Cross training into other office departments
Ability to receive shipments when needed / Inventory Control
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure and multitask
Highly organized with the ability to prioritize projects and manage time effectively