Discover Windsong
A diagnostic radiology center of excellence where personalized service, world-class imaging and compassion meet.
We offer a comprehensive benefits package to all our employees to include:

• Competitive hourly rate
• Medical/Dental/Vision benefits the 1st of the month following your start date
• 401K with Profit Sharing beginning day 1 of employment
• Vacation and PTO days on an accrual basis beginning on your start date
• 6 paid holidays
• 4 hours of paid community service or volunteer hours a year
• Annual bonus opportunity for all
• Annual reviews for merit increases
• Work Life Balance-NO On-call or Over Nights
• Beautiful spa-like work environment
• Opportunity to learn and grow your career within Windsong
• Stable organization with a great reputation in WNY

Job Summary:
The Practice Administrator is accountable for delivering high quality, efficient and effective services for our Breast Center patients and families. Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures and performance of the practice staff. Participates in short-term and long-range planning and business development.
Duties/Responsibilities:

• Champions the US Radiology Way in daily activities

(35%) Patient Care

• Greet patients, families, and visitors in a courteous and helpful manner
• Ensures accuracy of patient data entered in the RIS
• Participates in TOS collection of patient financial responsibility and works with front and back office team to reach monthly TOS goals
• Ensures patient throughput by completing pre-visit patient care and on-site patient preparation activities as needed
• Review RIS schedule to ensure appointments are scheduled accurately with appropriate blocks and flags
• Acts as point of escalation for concerns and challenges from patients and referring physicians

(40%) Staff and Center Management

• Develops and fosters referring physician relationships
• Maintains positive working relationships with joint venture partnerships, if applicable
• Acts as owner of the P&L with responsibility for escalating issues and concerns
• Develops, reviews, and implements action plans based on financial reporting to enhance center performance
• Implements and manages the training and onboarding program for new associates
• Participates in the staff planning and hiring process for new associates
• Leads regular team and department meetings and associate one-on-ones
• Monitors and approves timecards on a daily or weekly basis
• Leads, initiates and participates in annual performance evaluations, development and performance management of associates
• Establishes and maintains associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Responsible for staff call-ins and determining appropriate staff coverage
• Evaluates, implements and manages workflow and process improvements for the department
• Ensures department has knowledge of company and department policies and corresponding procedures are in place
• Supports associates ensuring highest level of patient satisfaction
• Develops methods for measuring and monitoring team and department performance
• Works with Center Manager on supply ordering for the Practice

(20%) Safety and Quality

• Heads Safety Committee
• Develops, implements, and maintains policies and procedures related to safety
• Actively maintain and report on key quality metrics as needed and defined for process improvement
• Attends Windsong Health Medical Alliance Management meetings including but not limited to Multidisciplinary Tumor Conferences, and General Windsong Health Medical Alliance meetings
• Develops, implements, and maintains policies and procedures, process flow and educational programs for Windsong Breast Care as related to the NAPBC Accreditation
• Supports Windsong Breast Care Steering Committee and interdisciplinary team regarding accreditation standards and areas of concern and action
• Maintains NAPBC accreditations, including but not limited to all required documentation and submission, facilitating NAPBC site visits and accreditation renewal procedures.
• Facilitates and ensure processing of annual reporting on MIPS measures specific to Windsong Radiology and Windsong Breast Center
• Oversees and maintains OSHA logs as applicable

(5%) Completes other tasks and projects as assigned
Required Knowledge, Skills and Abilities:

• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Knowledge of basic level computer skills
• Skill in organizing and prioritizing work and following assignments through to completion
• Skill in written and verbal communication
• Ability to take initiative to improve processes, think strategically and identify trends
• Ability to provide open, honest feedback to improve decision making
• Ability to influence across the organization and work effectively with all levels of management and staff
• Ability to maintain and build constructive relationships that produce results
• Ability to effectively supervise exempt and non-exempt staff
• Ability to lead in a manner consistent with USRS and the Departments values
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle details with accuracy
• Ability to maintain regular attendance and on-time approval to work as scheduled
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
• Ability to resolve service recovery issues and understand when to escalate to the next level
• Ability to remain calm in difficult situations

Education and Experience:

• 5 or more years of Women’s Health Experience and/or Professional Nursing experience. Patient care coordination in a medical office or experience in oncology or palliative care setting preferred.
• 1 or more years’ experience Healthcare Compliance or Accreditation experience
• Experience with Microsoft Office; including excel

Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Some benefits listed are dependent on employment status (ex. Full-Time, Part-Time) and/or number of hours worked.