Description

Hiring Range: $26.97 $29.67 hourly
Work Schedule: Generally, 40 hours per week – various shifts, days, evenings, weekends, and holidays.
NATURE OF WORK
The Community Service Officer position is a limited commission, civilian position primarily designed to respond to service-oriented, rather than enforcement-related police calls requiring Peace Officer status. Investigates traffic accidents and “cold” crimes with no suspects, assists with crime scene investigation and preservation, assists with traffic direction, completes vin inspections, provides citizen fingerprinting services, and regulates traffic, parking, animal control responsibilities and other municipal ordinance compliance.
Individuals in the position are required to perform work in a manner consistent with and exemplary of the town’s PRIDE philosophies and the town’s Equal Opportunity Employment policy.
SUPERVISION RECEIVED
The Community Service Officer works under the direct supervision of the Neighborhood Services Supervisor.
SUPERVISION EXERCISED
None

Essential Job Functions

ESSENTIAL JOB FUNCTIONS

• Perform a variety of specialized and technical non-sworn law enforcement duties in support of the Police Division including in the areas of patrol, property and evidence, training, juvenile diversion, and other areas as assigned.
• Respond to non-hazardous, non-emergency, and/or cold calls for service in-lieu of a Police Officer; respond to emergency calls including traffic collisions; respond to hazard calls including spills and items in roadway; interview complainants; prepare necessary criminal and non-criminal police reports including traffic, theft, ID theft, stolen/recovered vehicles, fraud, lost/stolen property, found property, vandalism/graffiti, and burglary reports; assist other agencies as required.
• Identify, document, preserve, and collect evidence at crime scenes including from general crimes investigated within the scope of own investigation as well as at major crime scenes in support of other personnel; perform photography duties as requested.
• Dictate and/or write reports in reference to investigations; complete evidence vouchers for evidence or property collected; book evidence or property into evidence.
• Safely catches, contains/quarantines and impounds animal-at-large using specialized equipment such as catch poles, leashes, cages and traps. Picks up/disposes of dead animals. Safeguards self and public from aggressive/dangerous animals.
• Enforce town animal control and licensing laws; aids with animals in distressed or freeing trapped animals. Remove animals from inhumane conditions as necessary.
• Perform a variety of duties to enforce specific sections of the Colorado Vehicle Codes and Town of Windsor municipal ordinances; proactively patrol town to enforce parking codes and regulations by issuing warnings or citations as applicable; have vehicles towed as required; advise the general public on laws and regulations affecting parking.
• Provide traffic control including at potentially hazardous situations, traffic accidents, crime scenes, fires, funerals, special events, and during power outages and weather-related incidents.
• Provide information and assistance to the general public; answer citizen inquiries and respond to complaints and requests for services from other department staff, the general public, other law enforcement agencies, and other agencies; provide information to violators, the general public, businesses, school communities, and other government agencies regarding codes, laws, and ordinances as well as department services, programs, and practices; give department tours.
• Perform a variety of clerical and administrative functions in support of administration and patrol division activities; provide training to new personnel related to area of assignment; attend committee meetings; assist with special projects as assigned.
• Fingerprint citizens for employment and licensing.
• Maintain various logs and records; gather information and prepare routine reports as assigned; enter, input, and retrieve a variety of information using a computer terminal.

• The Community Service Officer position participates in the Shared Fleet Vehicle Program, which requires an annual motor vehicle record check.
• Performs other work as assigned.
• May be required to work overtime.
• May participate in town employee committees, projects or assignments as required.
• Performs work safely; reports safety concerns to management; supports safe work practices.

Education, Knowledge, Skills, Abilities

EDUCATION and EXPERIENCE

• Must have a high school diploma or equivalent.
• One year of increasingly responsible clerical, code enforcement, or related experience that includes a high level of public contact.
• Prior law enforcement experience is desirable.

• Must have a current Colorado Driver’s License or the ability to obtain one upon hire, that meets the Town of Windsor’s standards.
• CPR/1st Aid certification within three (3) months of employment or promotion.

• Basic law enforcement theory, principles, and practices and their application to a wide variety of services and programs.
• Standard law enforcement information, communications, and record keeping terminology. Principles and techniques of traffic control.
• Basic interviewing methods and principles. Principles, practices, and safe work methods used in collecting, processing, logging, storing, and safeguarding evidence, property, and materials including hazardous materials Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.
• Safe work methods and safety regulations pertaining to the work including officer safety standards and safe driving principles and practices.
• Modern office procedures, methods, and equipment including computers.
• Computer applications such as word processing, spreadsheet, and database applications.
• Automated law enforcement information systems and procedures. Public and agency desk procedures and methods for providing services and information including those related to collecting, maintaining, and releasing information, files, and documents.
• Law enforcement record keeping and records management principles, procedures, techniques, and equipment.
• Research and report writing techniques.
• Methods and techniques used in customer service and public relations. Methods and techniques of public speaking and instruction.
• Principles and practices of record keeping and reporting. Principles of business letter writing and basic report preparation.
• English usage, spelling, grammar, and punctuation.
• Geographic features and locations within the area served.
• Standard broadcasting procedures of a police radio system.

• Perform a variety of non-sworn law enforcement activities; exercise independent judgment and work with a minimum of supervision.
• Learn methods and techniques related to basic police functions including those used in administration, patrol, and property and evidence related functions and programs.
• Understand the organization, operation, and services of the town, the Police Division, and of outside agencies as necessary to assume assigned responsibilities.
• Understand, interpret, and apply pertinent federal, state, and local codes, laws, and regulations including vehicle codes, penal codes, and municipal codes.
• Understand, interpret, and apply general and specific administrative and departmental policies, procedures, and guidelines.
• Prepare clear, concise, factual, and thorough reports and statements. Prepare, maintain, file, and index a variety of reports, records, and other written materials.
• Direct and control traffic during special events or other emergency situations.
• Operate and use modern office equipment including a computer and various software packages.
• Operate specialized automated law enforcement information and communication systems including public safety computer systems to access and maintain data.
• Operate assigned vehicle in a safe manner.
• Use and operate assigned tools and equipment including portable radio and camera.
• Exercise good judgment in maintaining critical and sensitive information, records, and reports.
• Use sound judgment in following and applying appropriate laws, regulations, policies, and procedures.
• Analyze situations and adopt a course of action.
• Exercise tact and judgment in responding to inquiries and resolving complaints and problems.
• Remain calm under emergency situations.
• Deal tactfully and courteously with the public and law enforcement personnel.
• Respond to requests and inquiries from the general public.
• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
• Organize and prioritize work assignments.
• Understand and follow oral and written instructions.
• Type and enter data accurately at a speed necessary for successful job performance.
• Work varied hours including evenings, weekends, and holidays.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

• Equipment: Position requires use of various equipment including vehicles, computers, recorders, phones, radios, AED and first responder equipment, duty belt, ballistic vest, fire extinguisher and general office equipment and supplies.
• Materials:Position requires ability to use the following materials: N/A

Additional Information

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The physical activities of this position include, but are not limited to, the following: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.
The physical requirements of this position are considered Heavy Work, exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); operating motor vehicles or heavy equipment.
The employee may be subject to the following environmental conditions: inside, such an office setting; outside, with little to no effective protection from weather; extreme cold, typically below 32 degrees for periods of more than one hour. extreme heat, temperatures typically above 100 degrees of periods of more than one hour; subject to noise.
The employee is subject to hazards, including a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. The employee is subject to atmospheric conditions that may affect the respiratory system, or the skin; subject to oils.
The employee is required to function in narrow aisles or passageways; exposed to infectious diseases; and required to function around prisoners or mental patients.
This position is considered safety sensitive because the individual must operate a motor vehicle, as a regular function of his/her daily job duties.
Note: This position description is not intended to be an exclusive list of all of the requirements, duties, tasks, roles or responsibilities associated with the position. Nothing in this position description restricts the town’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time.
The Town of Windsor will make all reasonable accommodations to ensure that people with disabilities have an equal opportunity in employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For more information, please contact Human Resources.
The town is dedicated to the principles of equal employment opportunity. The town prohibits unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), gender (regardless of gender identity or gender expression), sexual orientation, color, religion, national origin, creed, disability, military status, genetic information, pregnancy, or any other status protected by applicable state or federal law.

The town is dedicated to the principles of equal employment opportunity. The town prohibits unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), gender (regardless of gender identity or gender expression), sexual orientation, color, religion, national origin, creed, disability, military status, genetic information, pregnancy, or any other status protected by applicable state or federal law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct that has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc.

The town will make reasonable accommodation(s) for qualified individuals with known disabilities unless doing so would result in an undue hardship for the town or cause a direct threat to health or safety. The town will make reasonable accommodation(s) for employees whose work requirements interfere with a religious belief, unless doing so poses undue hardship on the town. Employees and/or applicants needing such accommodation are instructed to contact the Human Resources Department.