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Windstar Cruises is Hiring a Remote Customer Service Representative (Remote)
Our Vision: Enriching people’s perspective through inspired travel
Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
This is a remote work environment with a base hourly wage plus incentive, work within the comfort of your own home!
- We work in an INBOUND call center environment.
- We are surrently seeking to fill open shifts for weekends and evenings.
- This position is CUSTOMER SERVICE ORIENTED- this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission!)
- Windstar will provide all the equipment you will need!
- You must have access to a hard wired internet connection
- Please note: Although we work remotely, it is not a suitable replacement for dependent care.
- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"
- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
- Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.
- Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system.
- Apply company policy effectively to bookings.
- Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
- Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.
- Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
- Perform sales call backup to Reservations in peak calls time, as directed by management.
- Adhere to company policy and procedure.
- Demonstrate a strong functional knowledge of the Windstar product.
- Advise supervisor of all problems and recommended resolution in a timely manner.
- Assist Guest’s or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.
- Other duties as assigned by management.
- Cruise or tour operations / reservations experience preferred but not required.
- Previous customer service experience preferred.
- Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.
- Capability to organize and manage multiple tasks simultaneously.
- Self-starter with excellent task management skills
- A basic understanding in all Microsoft Office programs.
EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Job Summary
Full Time
$40k-50k (estimate)
04/26/2023
06/24/2024
windstarcruises.com
SEATTLE, WA
200 - 500
1986
Private
ANDY TODD
$50M - $200M
Related Companies
About Windstar Cruises
Windstar Cruises operates a fleet of small luxury cruise ships.
The job skills required for Customer Service Representative (Remote) include Customer Service, Call Center, Microsoft Office, Troubleshooting, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Remote) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Remote), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Remote). You can explore the career advancement for a Customer Service Representative (Remote) below and select your interested title to get hiring information.
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