Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:
- Greet guests and provide them with a warm welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a professional and timely manner
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Experience:
- Previous experience in a front desk or customer service role is preferred
- Knowledge of hotel operations and hospitality industry is an asset
- Strong communication skills, both verbal and written
- Multilingual abilities are highly desirable
- Proficient in using computer systems for reservations, check-ins, and other front desk functions
- Ability to handle cash transactions accurately
- Excellent problem-solving skills and ability to remain calm under pressure

Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and other perks

If you have a passion for providing exceptional customer service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $18.50 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Long Island City, NY 11101: Relocate before starting work (Required)

Work Location: In person