Description
POSITION SUMMARY:
The General Manager is responsible for managing the successful day-to-day operations of the location to include inventory, prep, guest service, staffing, and payroll.
DUTIES & RESPONSIBILITIES:
•Let's get our hands dirty. Work side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors.
•Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over.
•Monitors and manages store staffing levels, recruiting and hiring equally hard-working team members to achieve and maintain store operational requirements.
•Analyzes reports such as COGs, inventory, and labor to identify and address trends and issues affecting in-store performance
•Ensures food safety by leading disciplined execution in FOH and BOH, following health, safety, and sanitation guidelines
•Serves a consistent product and service by providing proper team training and giving regular feedback
•Resolves conflicts promptly in a thoughtful, empathetic, and fair manner
•Participates in the community by identifying partnerships, joining community events, and by engaging our neighbors
•Other related duties as assigned
MINIMUM QUALIFICATIONS:
•Two (2) years of management experience
•Three (3) years of food service experience (line-level or management); At least one (1) of those years in fast-casual/QSR
•ServSafe/equivalent certified
•Flexible schedule - available nights, holidays, and weekends
•Passionate about food, service, and restaurants
•Able to manage store operations independently
•Able to communicate clearly and concisely
•Able to appropriately handle confidential/sensitive information
•Proactive in identifying problems and implementing solutions
Position Title: General Manager
•Inspired to drive the growth of your team members
•Calm and collected in moments of pressure
•Flexible and open-minded: able to propose changes and implement new programs introduced by others or created in-house
•Able to lift 50 pounds and can stand for prolonged periods of time
•A valid driver's license and current insurance
•Legal US work authorization
SCHEDULING REQUIREMENTS:
GMs should be flexible in their work schedule availability as working nights, weekends, and holidays will be required. Availability to open and close shifts on a rotational basis is required.
WORK ENVIRONMENT and PHYSICAL DEMANDS:
Captains work in a Wings Over quick-service restaurant environment to include a kitchen, dish washing station, cashier station, and in some cases, a dining room area. Through duties of performing food preparation, rotation of food inventory, cooking food, preparing orders and administrative needs, the following physical capabilities are essential to completing tasks. Wings Over is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs.
Physical requirements include:
•Lifting/Carrying up to 50 pounds
•Standing for prolonged periods of time
•Bending, kneeling, squatting, twisting
•Pushing, reaching, and reaching overhead
•Finger and wrist dexterity (for food prep, POS operation, and data entry)
•Repetitive movements
•Frequent washing of hands