Essential Duties and Responsibilities:

• Responsible for assisting and supporting the General Manager in the store goals.
• Ensure the restaurant environment is safe at all times for both team members and guests; create the culture in the restaurant through respect, recognition and reward.
• Must work well with others and support the Wingstop Team.
• Must have a proven ability to work well under pressure and at a fast pace.
• Must listen well to team members and provide feedback.
• Must be willing to assist all other positions when necessary.
• Must have an outgoing and positive attitude in dealing with guests.
• Greet all guests in a timely manner (3-5 seconds at most).
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
• Handle all orders and inquiries in a friendly and professional manner.
• Ensure that we provide a quality product to all guests with quick and friendly service.
• Resolve any guest issues with efficiency and a positive attitude.
• Control cash, property, product and equipment; builds sales, control labor and food costs.
• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to General Manager .
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team.

Key Skills/Abilities:

• Guest service mentality; has a genuine desire to serve the guests
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Manages multiple projects and timelines with a sense of urgency and follow through
• Well organized and detail oriented
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Has an outgoing personality
• Strong work ethic
• Other duties as assigned
• Previous food service, retail or restaurant supervisory experience.
• Strong written and verbal communication skills
• Initiative and assertiveness
• Strong interpersonal skills and conflict resolution skills
• Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
• Passionate about hospitality and serving the guest
• Ability/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidays
• Ability to problem solve
• Ability to accept feedback and willingness to improve
• Ability to set goals, create action plans, and implement those plans
• Ability to measure performance, subjectively and objectively
• Cultivate attractive culture within the restaurant
• Leadership experience is a must, restaurant experience is a plus!

• Food Handler Certification required.
• Bilingual English /Spanish is a plus.

Hours per week:

• 30-39

Job Types: Full-time, Part-time

Pay: $16.50 - $18.50 per hour

Expected hours: 35 – 40 per week

Benefits:

• Paid training

Shift:

• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person