BRAND STANDARDS COORDINATOR

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE DESCRIPTION

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Brand Standards Coordinator is a key member of the Brand Standards team supporting the QSC Program and State Food Safety Program. A great Brand Standards Coordinator is collaborative, takes initiative and is driven to support the team, the organization, and our Brand Partners. This team member operates with an attention to detail, has a passion for teaching others and helping hold our teams accountable to adhering to Wingstop’s standards.

Role Responsibilities

• Support the QSC Program for food safety, operations and cleanliness and the State Food Safety Program for Food Safety Certifications 
• Monitor and respond to emails in Brand Standards inbox
• Resolve Steritech user login issues 
• Review QSC Appeals and explain reasoning for decision and provide training documents for further understanding 
• Review QSC Assessments and ensure all standards are up to date/current
• Identify edits needed to assessments based on changes in the business and make recommendations for updating instructions, policies, etc.
• Pull and analyze QSC performance data to be shared cross-functionally, with BPs, etc. 
• Collaborate cross-functionally to share findings that contribute to continuous improvement in the business 
• Sign BPs up with State Food Safety and train BPs on program
• Proctor Food Safety Certifications through State Food Safety
• Ensure training team and Ops team are Food Safety Certified by tracking certifications and expirations 
• Plan and support food safety-related initiatives 
• Collaborate with Operations to create new processes, as needed, to fill process and/or training gaps 
• Ensure training materials are thorough and what we assess is captured 
• Travel as needed to BP meetings, Regional meetings, etc. not to exceed 20% of time 

The role is office-based at Wingstop’s Global Support Center in Addison, TX. 

WHAT YOU’LL NEED

• Bachelor’s Degree required, or equivalent experience 
• Experience in quality assurance, food safety and/or restaurant operations 
• Expertise in Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Food Safety Manager Certification 
• Exceptional attention to detail
• Effective communication in person or in writing as appropriate for the needs of the audience
• Ability to foresee the impact of both current and future changes in business 
• Self-driven and motivated; can make and follow through on plans for workload, projects, etc. 
• Skilled at building collaborative relationships cross-functionally

WHO YOU ARE 

HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.

HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.

SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.

SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team. 

ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office
• Work from home Fridays
• Discount on Wingstop gift cards
• Discounted onsite dry cleaning
• Discounted onsite car detailing
• Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.