2 KDS Support Technician Jobs in Addison, TX

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KDS Support Technician

Wingstop Restaurant

Addison, TX | Full Time

$45k-58k (estimate)

3 Days Ago

IT Support Desk Technician (Managed Services)

Bowman Williams

Addison, TX | Full Time

$51k-63k (estimate)

2 Weeks Ago

KDS Support Technician

$45k-58k (estimate)

Full Time 3 Days Ago

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Wingstop Restaurant is Hiring a KDS Support Technician Near Addison, TX

KDS Support Technician
WINGSTOP RESTAURANTS, INC.
WHO WE ARE	We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
YOUR IMPACT	Wingstop is seeking a skilled KDS (Kitchen Display System) Support Technician to join our growing dynamic team. The successful candidate will play a pivotal role in leading, managing and supporting all facets of Wingstop’s kitchen display systems. This position is integral to the success of Wingstop’s new kitchen display initiative, in order to support the next phase of growth.
WHAT YOU’LL DO	Administration: Lead role in the development and testing of KDS software upgrades, enhancements, and rollouts Troubleshoot, modify and maintain the Kitchen Display System configuration database and identify any issues with integration points with Aloha POS Identify opportunities to streamline or simplify the KDS/Aloha POS configurations. Setup and document formalized testing Maintain adherence to Wingstop’s change control processes when releasing any change to the production environment Represent KDS technology in cross functional meetings Maintain all necessary mapping, naming conventions, and standard configurations for the integration of Aloha POS and KDS Maintain multiple KDS configurations required for different asset types Work cross functionally with Restaurant Technology, Digital, Marketing and Operations teams on new initiatives and promotions Responsible for maintaining pre-production and production test lab environments for the KDS solution Familiar with back of house kitchen operation integration points with KD and interprets KDS reporting to identify opportunities for improvement Support: Coordinate with KDS vendors on testing new product versions, and Aloha POS integrations Creates, shares and publishes all supporting information around configuration, operation or service desk documentation Support the maintenance of KDS reporting, user access and access levels Provide rollout deployment support for KDS rollout project management Coordinate with KDS hardware vendors, install vendors and cross functional teams on pre-install, go-live and post install configuration and validation activities Function as SME on KDS product software, KDS reporting and exports, KDS/Aloha POS integrations, and KDS support channels Understand and use technology best practices and coach’s others in the effective use of these resources Assist Operations and Training teams with brand partner communications in regard to KDS changes and updates Support brand partners with KDS questions, concerns and system issues with SLA guidelines Form strong working relationships cross functionally and with external vendors
WHO YOU ARE	ESSENTIAL SKILLS Excellent communication skills, both written and verbal Well organized and detail oriented Forms strong working relationships within team and external vendors Knowledge of NCR Aloha POS Knowledge of NCR Configuration Center & NCR Command Center Knowledge of NCR Command Center Knowledge of basic restaurant hardware such as receipt printers, kitchen printers, and touch screen POS terminals Intermediate knowledge of Windows OS troubleshooting and event logging Strong deductive reasoning skills to evaluate, support, and troubleshoot complex technical server/network hardware and software systems and problems. Excellent communication skills, both written and verbal. Proficient at researching issues using traffic analysis tools, debug tools, and vendor information. Working knowledge of PCI controls as it pertains to network architecture requirements. EDUCATION AND WORK EXPERIENCE REQUIRED Required: Knowledge of NCR Aloha POS Microsoft Office Suite Preferred: Knowledge of NCR Configuration Center and Command Center Knowledge of Kitchen Display Systems Knowledge of Sharepoint HUMBLE: You feel there is always opportunity to further your personal and professional growth. HUNGRY:You have a fire in you to keep pursuing excellence. You have strong business knowledge and an analytical mindset, easily managing projects across business lines, experience working with cross-functional teams, and building relationships with external vendors. SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment. SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way. ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution.
A DAY IN THE LIFE	So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this: Frequent use of a computer and other technologies essential to the successful completion of your everyday role responsibilities Information gathering, documenting, analyzing and communicating with cross functional colleagues, vendors, and extended Wingstop team. Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency. After hours support on an as needed basis.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.