Maintenance Technician

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE DESCRIPTION

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

We are looking for a self-motivated, team player to serve as a maintenance technician that will provide an internal service with responsive, cost-effective, and high-quality facilities support for our corporate stores. This person will demonstrate mutual respect through soliciting input, active listening, strong communication, cultivating 360 feedback, and adhering to workplace safety and security compliance. This position must possess cross-function collaboration with a proactive organized methodology to assigned projects. This leader operates with accountability, transparency, and passion for maintaining our facilities brand standard and overall customer experience. Ultimately, identify small maintenance issues and recommend constructive solutions within the corporate sector.

• Assist with managing and monitoring Ecotrak Work Orders meeting Service Level Agreements (SLA) 
• Maintain an organized maintenance log and report on daily punch list
• Perform various tasks related to a variety of trades including carpentry, painting, wall covering and tiling 
• Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision 
• Facilitate communications with management and vendors 
• Manage and maintain our internal parts inventory and corporate storage units
• Coordinate scheduled regular maintenance request 
• Conduct weekly facility site audits with assigned follow-up
• Partnering with District/General Managers in maintaining facility exterior upkeep 
• Assist with space management, equipment moves and/or transfers 
• Assist with acquisition facilities support
• Collaborate with cross functional teams for new equipment installs and/or system rollouts
• Make necessary equipment modifications and implementations

• Basic knowledge of HVAC, carpentry, plumbing and electrical systems
• Maintain corporate vehicle maintenance and compliance 

WHAT YOU’LL NEED

• Valid Texas Driver's License 
• High School diploma, trade school certification, or equivalent education 
• Commercial Food Equipment Service Association (CFESA) Certification (preferred) a PLUS
• Technician Certification a PLUS 
• Pass drug test and background check
• Must be able to lift up to 40 pounds, crawl, stoop, climb ladders and work in a variety of physical conditions. 
• Compliance with city ordinances, restaurant brand standards and facility procedures to preserve the building's interiors and exteriors
• Competence in operating all equipment essential to job functions, including hand tools, power tools, and lift equipment

WHO YOU ARE 

HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.

HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.

SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.

SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team. 

ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Discounted onsite dry cleaning
• Discounted onsite car detailing
• Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.