Account Executive

Our client is a full-service provider of Alternative Dispute Resolution (ADR) services (arbitration and mediation) – supporting clients throughout the U.S. and in major cities around the world through a highly secure suite of onsite, virtual, and hybrid forums. They have consistently been ranked one of the top ADR and Continuing Legal Education providers in the country. They are currently seeking an Account Executive to manage a group of assigned accounts and to help develop new business as well

The Account Executive (“AE”) is a critical sales/customer service role that involves promoting the company’s arbitration and mediation services with existing and potential personal injury clients. The AE is the primary point in the delivery of the Company’s services to its clients, seamlessly collaborating with other members of the team. You will also charged with forging new relationships within client organizations and expanding the Company’s reach within those organizations. Client satisfaction represents the most important objective for this role.

RESPONSIBILITIES:

• Responsible for case management and all phases of administration of matters submitted for arbitration and/or mediation from inception through to conclusion.
• Works closely with senior management and other departments within NAM to ensure and provide excellent client service and case management and administration.
• Maintains regular contact (verbal and written) with all assigned clients.
• Responsible for efficient and timely follow-up on all client inquiries as well as peer team requests to ensure the highest degree of customer satisfaction.
• Record daily all sales and service activity in company CRM system.
• Attend and participate in weekly sales and training meetings.
• Occasionally represent the company at special events and industry functions.
• Ensure compliance with all relevant regulations and laws and ethical principles.
• Visit clients on-site or at other company locations.

REQUIREMENTS:

• Excellent organizational and time management skills, and superior communication skills, both written and verbal.
• Experience in the legal industry (litigation preferred), insurance, industry or judicial system.
• B2B sales or account management preferred
• Strong client relationships skills with effective interaction.
• Must work well in a team environment, while having the ability to work independently.
• Education: Bachelor’s degree or Paralegal certificate.
• Current driver’s license and insured automobile