Integration Technical Program Manager

Located: Upper East Side NY

$75 per hour

Contract: 1 year, possibility of full time hire

National Medical Organization

Hybrid Work Schedule

Must Have:

API Development experience

Senior Dev

Application Project Manager

Technical Team Lead

Role:

We seek a Technical Program Manager with a persistent delivery record and experience to own and manage high visibility, cross-functional operations, and technology projects from concept to completion.

The Technical Program Manager will work closely across design, product, and engineering to pioneer the end-to-end developer experience. The ideal candidate will bring a track record of technical expertise, strategic thinking, and developer engagement; and will be able to collaboratively design and build an outstanding user experience for developers and system integrators.

A strong bias for action, internal/external customer obsession, quantitative analysis, and the ability to organize and deliver new initiatives involving leadership across cross-functional operations, software development, business, and external contracting teams is essential.

• Triage, Deep Dive, assign and escalate appropriately on tickets that enter the queue for resolution at the defined SLA.
• Earning trust across functional and business teams to plan, organize, manage, and execute complex programs
• Create and drive plans to oversee the prioritization, development, and delivery of the APIs, system integrations, and enhancements.
• Developing projects to scale fulfillment according to new business initiatives with complex operational components
• Innovating for step-change improvement in compliance, safety, quality, and cost metrics
• Be the voice of the customer and their advocate in all discussions. Review, evaluate, and incorporate the voice of customer feedback into program development.
• Oversee program implementation efforts; define goals, supporting metrics, and success indicators.

• Ability to work in a fast-paced environment where all information is unavailable and trade-offs are required.
• Ability to hold lateral teams accountable without direct authority, and ability to use judgment to escalate issues appropriately

• Demonstrated ability to influence teams and communicate with senior leadership
• 3 years of program or project management experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• Aware of SAFe Methodology
• 3 years of operating end-to-end delivery and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience building processes, project management, and schedules