** Front Desk Agent - Winter Season**

**Job Category****:** LODGING **Requisition Number****:** FRONT010506 Showing 1 location **Job Details**

**Description**

**WINTER PARK RESORT OVERVIEW:**

**Who We Are:** At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Dont be fooled by our convenient location, though youll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you!

**Who We Are Looking For:**

**Perks & Benefits:** Theres more than a free season pass waiting for you! You dont just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, youll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

* Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.

* Discounted tickets for your friends & family

* Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees

* 401(k) plan with generous company match for all employees

* Paid parental leave of up to 6 weeks for eligible employees

* Generous food & beverage and retail discounts,

* Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don't worry the uniforms are provided!

**POSITION SUMMARY:**

This individual plays a critical role in the Winter Park Resort Lodging Divisions Front Desk operation. The Agent is the face of the Lodging Division for guests and resort staff during the daytime hours. Key responsibilities include maintaining the Front Desk operation during open hours; responding to all guest service requests; performing check-in and check-outs; and performing QA on same day and next reservations.

*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.*

****ESSENTIAL DUTIES:****

**General Responsibilities**

* Responsible for maintaining the Front Desk operation which is the go-to location for lodging guests requiring assistance. Includes providing exemplary guest service skills during guest check-in/check-out; answering all incoming PBX calls; making new/altering reservations as required; responding to guest service requests as needed.

* Strives to know all the answers or knows where to find them.

* Uses the HotSOS work order system to log all owner/guest requests received and completed or to dispatch appropriate team members.

* Acts as a coordinator and communications liaison with owners, guest, resort security, resort senior management and emergency services depending on the situation. Follows all emergency procedures and initiates communication via calling tree as necessary.

* Responsible for following all established Front Desk procedures while continuously seeking new ways to improve the current process.

* Contacts and works with IT and SMS-Host support to rectify any issues preventing the Front Desk from operating correctly.

* Performs detailed QA on same-day arrivals and all next-day arrivals to identify and mitigate any potential guest or homeowner service issues and rectify any problems with outstanding balances, soft blocked rooms, out-of-order rooms and/or oversell situations etc. Performs a daily bucket check to ensure filing of all registration cards accurately matches any updates (e.g. room moves) being reported via the property management system.

* Develops a detailed knowledge of reservations policies, room locations, types and configurations, and cancellation policies.

* Communicate with housekeeping regarding special requests, early check-ins, and room moves.

* Assembles pre-registration packages (and any other special arrival packages) as directed including accurate encoding of room keys.

* Acts as a liaison between guests and other departments. Records all requests in HotSOS and ensures each request is handled in a timely manner.

* Reconciles petty cash/change box daily.

* Stays current with lodging, general resort and local area information to be able to provide accurate information and/or assistance in response to owner and guest requests.

* Answers incoming calls (internal and external) at the PBX switchboard in a courteous, professional and expeditious manner.

* Follows all established uniform and appearance policies.

* Other duties as assigned

****REQUIRED QUALIFICATIONS:****

* Must possess exemplary organizational skills.

* Demonstrable working knowledge Microsoft Office (including Word and Excel) required.

* Strong interpersonal and communications skills required.

**EDUCATION REQUIREMENTS:**

* High School Diploma or GED required. Higher education desired.

* CPR/AED certification required (training will be provided).

**WAGE:**

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay range: starts at $16.50

**PHYSICAL REQUIREMENTS:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may be required to work evenings, weekends and holidays.

**Office Environment:**

* Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.

* Manual dexterity to operate a computer and other common office equipment on a constant basis.

* Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.

* Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

* Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

* Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

**WORKING CONDITIONS:**

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

**AN EQUAL OPPORTUNITY EMPLOYER:**

*Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.*

*We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.*

*Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.*

*This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not cre