1 Customer Advocate Job in Canfield, OH
Wipro is Hiring a Customer Advocate Near Canfield, OH
Here we grow again!
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across several continents and over 60 countries.
We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
The Customer Service Advocate position responsible for processing medical, dental and vision claims.
Roles & Responsibilities:
This is an onsite in office in Canfield, OH. The office is open Monday through Friday. Enjoy your weekends! The Customer Care Associate will provide information to customers in response to complaints, orders, errors, account questions, billing, cancelations, and other queries.
Core Responsibilities:
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Responsible for assisting an average of 45-55 callers per day---employer, insured, agent, provider, and/or internal customers.
- Resolves issues to the satisfaction of the customer.
- Follows through to ensure all questions and issues are resolved.
Other duties as assigned
Desired Skills and Background:
High School/GED required
Minimum of 1 year previous In Bound Call Center experience
Minimum of 1 year Customer Service Experience
Minimum 1 year in related medical/health field
PC proficiency including MS Office (Word, Excel, Outlook, etc.)
Average typing ability
Have excellent interpersonal and communication skills
10-key operation by touch
Must work well under pressure
Knowledge of CPT codes, ICD9/ICD10 codes and/or medical terminology is a plus
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
- Call Center: 1 year (Preferred)
- Health/Medical field: 1 year (Preferred)
- ICD coding, CPT coding, or medical terminology: 1 year (Preferred)
Ability to Commute:
- Canfield, OH 44406 (Required)
Work Location: In person
Job Summary
Full Time
IT Outsourcing & Consulting
$45k-57k (estimate)
08/02/2024
11/28/2024
wipro.com
EAST BRUNSWICK, NJ
500 - 1,000
2013
Private
ABIDALI NEEMUCHWALA
$1B - $3B
IT Outsourcing & Consulting
Related Companies
About Wipro
Wipro Ecoenergy provides retrofitting and energy management services for defense, retail and telecommunication industries.
The following is the career advancement route for Customer Advocate positions, which can be used as a reference in future career path planning. As a Customer Advocate, it can be promoted into senior positions as a Customer Success Associate III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Advocate. You can explore the career advancement for a Customer Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
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Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
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They assist representatives as they handle complex customer service situations or take charge of client outreach.
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They use data analysis skills to represent customer responses numerically and measure change over time.
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Manage and prepare documents for customers and follow up.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
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The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
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A good customer advocate should always try to help customers get what they want at the most affordable price.
02/20/2022: New London, CT
They should also offer different options to their customers.
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Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
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Step 3: View the best colleges and universities for Customer Advocate.
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