18 Customer Service Manager (CSM) Jobs in Canfield, OH
Wipro is Hiring a Customer Service Manager (CSM) Near Canfield, OH
Here we grow again!
Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries.
We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
On site 3701 Boardman Canfield Rd., Bldg. B, Canfield Ohio 44406
Work authorization: US Citizen or Green Card only
No relocation
The Customer Service Manager is responsible for a team of Call Representatives who answer in-bound calls from members and providers responding to questions about their medical, dental and vision benefits. Managers are responsible for monitoring quality and adherence goals of their team, tracking progress and providing leadership feedback on any areas of concern, working with members and clients on escalations and other Operational oversight. A Customer Service Manager's role includes 20 - 30% of their day participating in client facing meetings and work sessions.
- Manage a team that may work both in-office or remotely.
- Monitor call que volume to assure service level expectations are being met for our clients.
- Play a key role in the review of quality findings and calibration and assist in the development of any necessary remediation plans.
- Support client meetings and audits as needed.
- Report and presentation development that can be presented to internal and external customers highlighting progress and opportunities.
- Other duties as assigned.
- High School/GED required
- Demonstrate skills in problem solving and benefit plan interpretation
- Knowledge of CPT codes, ICD10 codes and medical terminology
- 3 years working in health care (preferably in a call center)
- Previous experience as a lead/supervisor preferred
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Will you require future sponsorship to continue working in the USA?
Experience:
- Microsoft Excel: 1 year (Required)
- Healthcare/Health Insurance: 1 year (Required)
- Call Center Management: 1 year (Required)
Ability to Commute:
- Canfield, OH (Required)
Work Location: In person
Job Summary
Full Time
IT Outsourcing & Consulting
$83k-107k (estimate)
06/27/2024
10/23/2024
wipro.com
EAST BRUNSWICK, NJ
500 - 1,000
2013
Private
ABIDALI NEEMUCHWALA
$1B - $3B
IT Outsourcing & Consulting
Related Companies
About Wipro
Wipro Ecoenergy provides retrofitting and energy management services for defense, retail and telecommunication industries.
The job skills required for Customer Service Manager (CSM) include Customer Service, Leadership, Problem Solving, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager (CSM). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager (CSM). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager (CSM) positions, which can be used as a reference in future career path planning. As a Customer Service Manager (CSM), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager (CSM). You can explore the career advancement for a Customer Service Manager (CSM) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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