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About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Location: Tulsa, OK.
Job Role: Desktop support Specialist / Dispatch Support.
Job Description:
This is a Desk side support engineer role who will work from client office. The engineer will work on imagining, configuration and installation of software’s basis customer requirements. Documents tickets and escalates any issues as necessary. The primary function of this position is to complete new laptop requests, tablets etc. The technician will be provided the necessary hardware to perform the required duties.
Roles and Responsibilities:
· Knowledge on Windows machines, imaging & configuration.
· Knowledge on Mac machines will be an added advantage.
· Basic knowledge on troubleshooting any network connectivity/VPN issues/first time login related issues.
· Knowledge on AD, password reset, adding machine to domain and updating records as needed.
· Interface with internal technical teams to assist in team/and customer support for field locations related to any end user computing issues.
· Basic troubleshooting of LAN/WAN issues, Remote troubleshooting of desktop issues.
· Knowledge on incidents and service requests, utilizing our Service Delivery Tool (Service Now)
· Assess, report and communicate between all parties for problem resolution for field support deployment.
· Escalate complex issues as necessary -This is a diverse business process environment that requires independent critical thinking.
· Responsible for using & maintaining a robust and accurate knowledge base repository.
· Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
· Desktop imaging and asset management.
· Must be able to work with End users on initial setup and configuration of device.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law .
Full Time
$49k-61k (estimate)
06/23/2024
07/12/2024
wipro.com
EAST BRUNSWICK, NJ
500 - 1,000
2013
Private
ABIDALI NEEMUCHWALA
$1B - $3B
IT Outsourcing & Consulting
Wipro Ecoenergy provides retrofitting and energy management services for defense, retail and telecommunication industries.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
04/15/2022: Petaluma, CA
Documents technical support procedures and maintaining customer records.
01/19/2022: Houston, TX
Desktop Support Specialists keep computer networks running efficiently for their organization.
03/03/2022: Saint Louis, MO
They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
03/15/2022: Salt Lake City, UT
Desktop support specialists maintain computer networks and provide technical help to computer users.
01/26/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
04/15/2022: Clarksville, TN
Practice fixing common computer problems.
03/04/2022: Binghamton, NY
Use past security breaches as learning examples.
02/28/2022: Elyria, OH
Step 3: View the best colleges and universities for Desktop Support Specialist.