About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE’RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Role: MS Exchange Server Admin

Location: Pennington, NJ

Job Description*

• As an Individual Contributor Collaboration Client Product Support (CCPS) team member is responsible for providing client support thru ITSM Remedy queue for Products like Outlook, SharePoint, Skype for Business and WebEx by providing resolution to the issues transferred from L1 / Helpdesk queues.
• Candidate would be responsible for L2 Support responsibilities which includes incident management, technical troubleshooting technical issues and resolution.
• Shifts are rotational where required extend shifts to Night shifts to provide support for global clients.

Responsibilities*

• Experience in MS Exchange and Outlook Support
• Good Knowledge in Microsoft Office Products (Office 2007 / 2010 / 2013 / 2016 and 365)
• Experience in Windows Servers, Active Directory, MS Exchange, SharePoint infrastructure operational support
• Exposure in Blackberry and Good Technology Client support
• Incident management L2 level experience
• Exposure to Windows Desktop support (Win 7 / 8 / 10 / 11) with strong technical troubleshooting skills
• Identifies, research, and resolves varied technical issues
• Knowledge in wide verity of Tools like SSGM, FIM, Unify, ARS and PowerShell Scripting
• Responsible for coordination with various other technical teams to provide resolutions.
• Responsible for adhering timelines for any ad-hoc assignments

Mandatory skills*

• Good Experience and hands on experience in MS Exchange and Outlook to support Client based issues.
• Understanding of Windows Servers and Desktop Tools
• Experience in ITSM Remedy or any other Enterprise Ticketing Tools
• Knowledge in PowerShell and related scripting technologies
• Good Experience in understanding MS Collaboration Applications troubleshooting (SharePoint, Skype for Business / MS Teams / One Drive / MIPs)
• Good customer service skills with excellent communication Skills (English- Speaking, Writing and Comprehension)
• Ability to multitask, prioritize efforts, and provide regular status updates to management.
• Experience and expertise in Microsoft Office Products
• Should be good team player.
• Willing to work in 16/5 environment with flexible schedule to extend/adjust shift for any project requirements.
• Willing to work in rotational shifts or Night Shifts where if there is requirement.

Desired skills*

Experience in Incident Management tools like ITSM Remedy

Experience in Outlook, SharePoint, Skype for Business / MS Teams and WebEx Tools

Added advantage if exposure in Blackberry and Good Technologies

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.