8 Customer Service Supervisor (Full Time) Windsor, WI Jobs in Madison, WI
Wis-Pak / WP Beverages is Hiring a Customer Service Supervisor (Full Time) Windsor, WI Near Madison, WI
The Customer Service Supervisor’s role is to generate “profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service”. The Customer Service Supervisor accomplishes this through oversight, management, coaching and training of the Customer Service positions whose primary duties include: a) prompt, courteous and accurate dispatching of customer equipment repair calls to the MEM Service Techs and related internal records processing of such calls; and b) answering incoming calls and determining appropriate action required to satisfy the needs of the Customer (both external and internal customers); c) ensure and drive efficient service dispatch through proper IFS processes and tools; d) Provide coverage and support across the entire support department e) Manages WP and Wis-Pak shipping department team. Through superior customer service, the Customer Service Supervisor and their team can help the Company achieve its vision to be the pre-eminent sales and distribution organization.
REQUIREMENTS
- Professional sales and customer service experience; Strong supervision, coaching and leadership skills. Knowledge of the beverage distribution business is important.
- 4 years of business or equivalent years of beverage industry experience. Will train right candidate with 2 years Customer Service experience.
- Ability to provide exceptional customer service through problem resolution and strategic planning.
- Excellent communication and interpersonal skills. Must be persuasive and diplomatic.
- Ability to lead to problem solve with both internal and external customers.
- Understanding of service tools (internal program is IFS, but any service program is preferable)
- Knowledge of Microsoft Office products Excel and Outlook.
- Knowledge of basic shipping procedures (Fed-Ex or UPS).
- Personal qualities: Strong motivator and communicator who is willing to help, support and recognize staff for their contributions. Creative, goal-oriented team player that is both internal and external customer-focused. Continuous improvement attitude. Ability to create a comfortable yet performance-oriented environment during discussions with customers and employees.
We respond to all applicants once a hiring decision has been made - please check your email regularly for communications from us.
Equal Opportunity Employer
Job Summary
Full Time
$66k-86k (estimate)
06/19/2024
08/18/2024
The job skills required for Customer Service Supervisor (Full Time) Windsor, WI include Customer Service, Leadership, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor (Full Time) Windsor, WI. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor (Full Time) Windsor, WI. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor (Full Time) Windsor, WI positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor (Full Time) Windsor, WI, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor (Full Time) Windsor, WI. You can explore the career advancement for a Customer Service Supervisor (Full Time) Windsor, WI below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
Similar Jobs
Popular Articles
