Job Responsibilities:

Program Support Specialist

BAKARI YOUTH RESIDENTIAL CARE CENTER

WISCONSIN COMMUNITY SERVICES

Put your exceptional customer service and clerical skills to use in your contributions to a 111-year-old nonprofit, human service organization that is committed to creating opportunities to overcome adversity.

This position is located in a residential treatment center for youth. The right candidate will be comfortable working and interacting with youth, passionate about the WCS mission, and show sensitivity towards cultural, ethnic, and disability needs.

Because this is a key administrative support position, individuals who are successful in the Program Support Specialist role will have at least a high school diploma and two years of customer service or clerical experience. The on-going computer-based support work performed in this position requires a candidate who has excellent verbal and written communication skills, along with strong computer skills (including Word, Excel, and database programs). Demonstrating skill in detail work and utilizing analytical, problem-solving, and organizational skills are also necessary to perform the compliance-oriented tasks of the position.

While upholding and promoting a positive culture for youth and staff, this key position assists and supports the daily operation of the residential care center through a variety of clerical and administrative support functions in the following way:

• Welcoming all guests by answering the front door to admit staff, the youth that we serve, their caregivers, family members, human services workers, and other involved professionals.

• Routinely and frequently providing clerical support to the Bakari Center Team. This includes supporting quality assurance functions by maintaining staff files, resident files, and building compliance. This position also develops tracking and monitoring systems to monitor compliance and add efficiencies to center’s operations.
• Developing and completing reports and accessing data are key functions of the position. This includes updating and monitoring records in an online database as well as supporting residential care staff in printing and obtaining records, auditing records, and orientating staff to the database.
• As needed or in accordance with a schedule, this position is responsible for ordering all supplies for Bakari Center including, but not limited to; food, basic youth needs (clothes, hygiene, etc.), cleaning supplies, office supplies, and all other supplies needed for a 24-hour resident care center.
• Maintaining a pleasant and safe atmosphere for the youth we serve. You will monitor building cleanliness (including common areas, resident rooms, and exterior of building) create and monitor a repair list and ensure organization within the center through daily checklists. This position also provides support by scheduling building repairs and communication the schedule with facilities team. This position monitors and schedules contracted cleaning company.
• Providing administrative support during the hiring process by scheduling interviews, greeting candidates, printing interview packets, and completing new hire forms. Schedule training and enter staff training records in online training database.
• Assisting Clinicians as needed in scheduling appointments and providing follow up and working closely with the Quality Support Specialist to complete youth schedules, and coordinate and develop youth activities.

Due to the nature of the position, this position may require sitting at a desk and/or computer for two or more hours at a time and requires significant computer work. A flexible work schedule may be required due to the 24/7 nature of the residential youth treatment center. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Because the position requires local travel within the community to agencies and residences, additional qualifications for this position include a valid driver's license, automobile, and automobile insurance. All employees must meet pre-employment requirements including reference checks, criminal and caregiver background checks, drug screen, and driver’s license check to safeguard the youth we serve.

We are eager to hear from you! PM21

Job Qualifications:

Knowledge, Skills, and Abilities:

This person must have exceptional customer service and clerical skills. Must possess exemplary verbal and written communication skills, along with strong computer skills that include Microsoft Word, Excel, and database applications. Requires being good at detail work and utilizing analytical and problem solving skills. Ability to multitask, organize, and assist others to implement procedures and practices. Must be sensitive to cultural, ethnic, and disability issues.

Minimal Qualifications:

• Minimum of a high school diploma or equivalent.
• Two years minimum of clerical or customer service experience.
• Strong computer skills including typing and ability to use Microsoft programs, databases, etc.
• Advanced organization skills.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal background check, drug test, and driver’s license check.

Other Job Information (if applicable):

Work Relationship and Scope: Reports directly to the Program Manager and works closely with the Program Director and Program Manager. Interacts with all staff at the center. Direct interaction with residents.

Personal Attributes: The person in this position must be passionate about the WCS mission and be a role model for accountability and a culture of excellence by virtue of high-quality program standards and compliance. Be a collaborative team player. Follow agency Code of Conduct and Leadership Code of Conduct. Adhere to established policies and procedures of the agency and of all funding sources. Conduct self in an ethical manner. Maintain professional and respectful relationships with all WCS staff, youth, and all external persons and agencies involved with service provision. Show sensitivity toward cultural, ethnic, and disability needs.

Working Conditions: Work is performed in a residential treatment center for youth. Must be comfortable being around and/or interacting with youth. Flexible work schedule may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands: May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Driving for the position is required.