WPS, a subsidiary of WEC Energy Group, is seeking a Specialist - Training and Support in our Wausau or Green Bay location.

A hybrid work arrangement (remote / in office) may be available for this position.

Job Responsibilities

• Develop / provide / assist with Designer, Clerk, NSI, and Customer Service Consultant training. This position has a primary focus on Designer Training.
• Develop / provide / assist with WMIS Work Management and DDS Design Tool Training.
• Execute WMIS and DDS Design Tool systems testing as required.
• Providing business support / expertise / direction regarding work management processes. Create process documentation and training material.
• Perform trouble shooting for user identified issues in WMIS and DDS Design Tool systems.
• Analyze performance management metrics to identify improvement opportunities, provide project management skills to planned activities.
• Provide systems expertise as required in support of internal audit inquiries.
• Provide lean process, performance, and systems design consulting support towards roll-out of WMIS and DDS Design Tool systems enhancements for Customer Field Operations, and Gas Operations and Customer Service use.
• Provide outage restoration process support by performing the safety dispatch role during storm events.
• Participate in staffing the DMC Group help desk during business hours to support customer needs.

This is a job family posting (Specialist I / II / III and Principal Specialist). The level of the position being filled will depend on the level of experience the selected candidate brings.

Minimum Experience Required

• Bachelors Degree in Engineering, Business, or a related field. In lieu of Bachelors degree, 5 years of related experience will be considered.
• Valid Drivers License.
• Excellent interpersonal, organizational and communication skill.
• Skills and ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues.

Preferred Qualifications

• Strong interpersonal and training skills. Experience in Electric and / or Gas Field Operations.
• Knowledge of Designer, Clerk, NSI, and Customer Service Consultant job duties.
• Excellent interpersonal, organizational and communication skills.
• Ability to identify creative solutions to complex and abstract issues.

End Date : 06 / 18 / 2024

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Last updated : 2024-06-04