ptnbsid=LKszQ68qFhZJ/NJNrGrcxhQqEtU= Customer Service Representative - Entry or Senior14305JanesvilleNatural ResourcesFull-TimeRegular
The Wisconsin Department of Natural Resources (DNR), Bureau of Customer and Outreach Services, is recruiting to fill a Natural Resources Customer Service Representative vacancy at the Entry or Senior level, depending upon qualifications. This position would be stationed at the DNR Service Center in Janesville, WI. Given the need to work with customers in-person, this position does not allow for telework at this time.
The Customer Service Representative will work Monday – Friday from 8:00AM - 4:30PM for approximately 4-6 months for training. Upon completion of training, the hours will be Monday – Friday from 8:30AM – 5:00PM.
This recruitment may also be used to fill future similar permanent, project, and/or LTE vacancies.
What We Offer: This is an excellent opportunity to start a meaningful and rewarding career with the DNR. Our employees have access to an excellent comprehensive benefit and compensation package, that includes paid time off so you can truly have a work/life balance! If you have student loans and work full-time in a public service job (like this one!) you may be eligible for the Public Service Loan Forgiveness Program. To learn more about the state’s complete compensation package, please visit Employee Trust Fund’s Total Rewards Calculator!
The DNR excels at protecting and managing natural resources while supporting the economy and the well-being of our citizenry. Click here to see what working for the State of Wisconsin is all about!
Customer Service Representatives are assigned within the Bureau of Customer & Outreach Services, where you will serve as the Department’s primary point of contact for the majority of service requests and information inquiries made by members of the public, agency partners and staff. This is accomplished through face-to-face, phone, email and/or online interactions.
This position involves the licensing of customers seeking to hunt, fish, etc. and/or the registration and titling of recreational vehicles. You will provide information and assistance to the public regarding requirements and procedures for recreational licensing, and vehicle registration, and identification; determining and assisting the public in completion of proper applications and forms; in conjunction with the recreational vehicle registration responsibilities. Issue registrations and titles for all but the more complex considerations, typically involving multiple transaction types. The work involves the interpretation and application of state statutes, administrative rules, and departmental policies and procedures pertaining to licensing and/or vehicle registration and identification.
You will focus on the customers’ experiences, anticipate the customers’ needs, and excel at surpassing customers’ expectations, often using collaborative methods for service delivery.
For a detailed Natural Resources Customer Service Representative Entry position description click here
For a detailed Natural Resources Customer Service Representative Senior position description click here
Starting pay for Entry level is $21.23 per hour ($44,158.40 annually) in pay schedule and range 02-11.
Starting pay for Senior level is $24.82 per hour ($51,625.60 annually) in pay schedule and range 02-13.
Pay on appointment will follow the provisions of the State of Wisconsin Compensation Plan. A 2% General Wage Adjustment is anticipated to take effect June 30, 2024.
This position includes an excellent benefits package, including health care, vacation, sick leave, and retirement benefits. A 12-month probationary period may be required.
The Department of Natural Resources conducts criminal background checks on final applicants prior to job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.
The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9 form upon hire.
Please make sure to describe the following qualifications within your resume and/or letter of qualifications. Required Qualifications Include Experience With All Of The Following

• Responding to customer questions and/or complaints by phone, email and/or in person
• Cash handling, sales reconciliation, business finances, and/or checking account management
• Using computer programs and/or web-based systems (e.g., reservation software, licensing software, customer relation management programs, customer service software, etc.)

Best-qualified applicants will also have experience with at least one of the following:

• Interpreting and explaining laws, regulations, policies, procedures or other complex information in everyday language to an audience unfamiliar with the material
• Providing ‘remote’ customer service (e.g., call center, web-based tech support, etc.)
• Data entry (e.g., entering accurate detailed information into business systems)

PLEASE NOTE: The job application is set to time-out after 30 minutes of inactivity. To avoid losing any updates to your application, make sure to Save often.
Click the “Apply for Job” button and follow the directions. You will be able to save your application as many times as needed and make edits up until the point you submit your application. Once you submit your application, you will not be able to make any updates to the application or any materials submitted.Your resume and letter of qualifications are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications and what should be included in these materials, click here.
For questions regarding the application process, please contact Patricia Buchholz in Human Resources at patricia.buchholz@wisconsin.gov or (608) 266-2133.
For frequently asked questions or technical assistance, please visit FAQs (wisc.jobs).
Current state employees, including those with Career Executive status, must apply through STAR ESS. Former permanent classified state employees must apply through Wisc.Jobs.
The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.
All applications must be received by 11:59 pm central on Monday, June 10th, 2024.