946 Customer Service Assistant Jobs in San Antonio, TX
Wise Up Creative is Hiring a Customer Service Assistant Near San Antonio, TX
Job Description
Job Title: Customer Service Assistant
Location: San Antonio, TX
Department: Customer Service
Reports to: Customer Service Manager
Job Type: Full-Time
Job Summary: As an Entry-Level Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities:
- Assist customers with product information, order status, and general inquiries.
- Resolve customer issues and complaints with patience and efficiency.
- Process orders, returns, and exchanges accurately.
- Maintain customer records by updating account information.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Follow company policies and procedures in handling customer interactions.
- Provide feedback to improve customer service processes and systems.
- Participate in training sessions and ongoing professional development.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to think on your feet.
- Proficiency in Microsoft Office and customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Positive attitude and a desire to help others.
Job Summary
Full Time
$61k-79k (estimate)
09/12/2024
09/29/2024
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
