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Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.
Historically a B2C company, Withings created a new B2B division - Withings Health Solutions - in 2019, to extend Withings’ offering to the Healthcare industry and help bridge the gap between patients and their providers.
Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform.
Withings Health Solutions is a fast-growing division within Withings and we are looking for talented individuals to help us build the future of healthcare. Reporting directly to WHS (Withings Health Solutions) Customer Support Manager, the primary role of WHS Customer Support Representative is to to be the point of contact of their dedicated products, partners or services. Their role is to understand partner and device-end-user (DEU) frictions and share the Voice of Customer.
The WHS Customer Support Representative will work closely with:
What you'll do
Requirements
- 1 to 2 years of Customer Support Experience
- Ability to problem solve with the the use of deep critical thinking based questions
- Ability to bring best practices and optimize processes
- Strong interpersonal skills, with the ability to build credibility instantly
- Passionate about providing a good customer support experience
- Strong attention to details skills, with a drive to complete things with a high level of excellency
- Ability to adhere to deadlines and 24 hour communication SLAs
Full Time
$57k-74k (estimate)
06/15/2024
07/02/2024
withings.com
BOSTON, MA
<25
2008
ERIC CARREEL
$5M - $10M
Wholesale
Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since that time, the Withings brand has grown to become synonymous with integrating innovative and meaningful measures into easy-to-use devices designed to empower people to make the right decisions for their health. Today, our award-winning ecosystem of connected health devices and apps includes a range of smart scales designed to help fulfill fitness and weight goals, a family of stylish activity trackers and hybrid smartwatches, an advanced sleep-tracking mat, and medically accurate devices for easy... and effective blood pressure and temperature monitoring. Devices sync automatically with the free Health Mate app, where people can track progress, get advice, and share data with their doctors. Withings is committed to developing the next generation of smart health solutions. By putting powerful new metrics and actionable insights into peoples hands, we have a unique opportunity to help manage or prevent chronic conditions by giving people the tools they need to improve their lives
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