41 Technical Support Specialist 411 Jobs in Frederick, MD
WITS Solutions Inc. is Hiring a Technical Support Specialist 411 Near Frederick, MD
Job DescriptionSecurity Clearance:
- Secret
- The Contractor must possess a CompTIA A , Network , or Security Certification upon hire IAW DoDD 8140.01.
- At least 2 years' experience providing customer support.
- At least 2 years' experience providing functional/technical IT support.
- At least 1 year experience managing Microsoft Group Policy.
- Working experience with US ARMY-USAMRAA
- The Contractor shall develop and maintain thorough documentation of systems configuration, standard business processes, and SOPs intended for consumption by both administrative and nonadministrative personnel.
- The Contractor shall develop, update, and maintain documentation including, user guides and manuals, technical/systems documentation, SOPs, and other IT-related documentation in support of organization systems and requirements.
- The Contractor shall optimize the delivery of IMIT support services and improve organization business processes via the utilization of DHA Enterprise Services such as the Global Service Center (GSC), Microsoft Power Platform, SharePoint, etc.
- The Contractor shall provide consulting-based services that are focused on leveraging DHA Enterprise Services to streamline IM/IT support.
- The Contractor shall support automation of business processes through the use of the Microsoft 365 Power Platform including, but not limited to, Power Apps, Power Automate, Power BI, SharePoint Online, and Teams.
- The Contractor shall ensure all systems and configurations conform to all applicable Cybersecurity and Information Assurance (IA) requirements, as defined by the Information Assurance Manager (IAM), to obtain and maintain and Authority to Operate (ATO).
- The Contractor shall support the IAM by conforming to DHA Security Requirements and provide direct support for IA requirements including, but not limited to, periodic access reviews, vulnerability scans, vulnerability mitigation, maintaining Group Policy, and maintaining Active Directory.
- The Contractor shall function as a Tier III helpdesk support element, providing both technical and functional support to organization personnel including the troubleshooting and resolution of issues affecting organization staff and interfacing with external helpdesk entities as needed to resolve issues.
- The Contractor shall provide management and oversight for all Contractor employees in performance of the requirements identified within this PWS.
- The Contractor shall provide IT support both deskside and remotely based on need.
- The Contractor shall provide installation, configuration, troubleshooting, and maintenance of Government Furnished Equipment (GFE) including, but not limited to, computers, mobile devices, MultiFunction Devices (MFD), and peripherals.
- The Contractor shall provide installation, configuration, troubleshooting, and maintenance of software including, but not limited to, Microsoft Windows Operating Systems, Microsoft Office 365, web browsers, Adobe Acrobat, remote access tools, mission critical applications, and applications listed on the designated approved products list.
- The Contractor shall provide physical network touch labor services such as replacing Ethernet cables between a computer and wall port, connecting/replacing patch cables, and identifying physical switch ports. The Contractor will not perform any network administration services that require an administrative account to access and configure network devices.
- The Contractor shall provide comprehensive Video Teleconferencing (VTC) systems support including the configuration and maintenance of equipment (in collaboration with a VTC support contract), scheduling VTC/conference bridge reservations, and facilitation of VTC meetings including document sharing, slides, and presentations.
Job Summary
Full Time
IT Outsourcing & Consulting
$88k-111k (estimate)
06/29/2024
07/27/2024
witsit.com
DES PLAINES, IL
25 - 50
2004
SHARJEEZ QAMAR
$10M - $50M
IT Outsourcing & Consulting
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The job skills required for Technical Support Specialist 411 include IT Support, Operating System, Microsoft Office, Installation, Collaboration, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist 411. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist 411. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist 411 positions, which can be used as a reference in future career path planning. As a Technical Support Specialist 411, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist 411. You can explore the career advancement for a Technical Support Specialist 411 below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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