Job Description:

• Gains familiarity with Client Service Quality concepts, practices and methodologies.
• With guidance, learns to perform specific duties, including:
• Live call monitoring and recording
• Reviewing and contributing to the team’s process for call and case management
• Reviewing logged cases within a selected case tracking pool
• Reporting on the team’s and individuals’ progress against selected metrics and performance measures
• Providing timely feedback to team members based on daily reviews.
• Learns and applies company Client Service Quality’s processes and procedures. Specifically our Central Dispatch business.
• Assists with special projects as assigned.

Job Types: Full-time, Contract

Pay: Up to $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Client Customer Care: 1 year (Preferred)
• Call center: 1 year (Preferred)

Location:

• Phoenix, AZ (Required)

Work Location: Remote