• Telecom installations technicians actually deploying NIDs at the customer prem and/or working in central offices/distribution locations.
• 3-5 years of experience.
• Past experience working for a Fiber company, Cable company in a switch or a central office is a must.

Job requires familiarity with advanced industry concepts, practices, and procedures. Performs a variety of tasks. Relies on experience, judgment, and pre-established guidelines to perform the functions of the job. A wide degree of creativity and latitude is required.

ESSENTIAL JOB FUNCTIONS:

• Install and support company products and services including fiber drops, ONT’s (Optical Network Terminal), broadband routers, modems and gateways and associated devices that are used in delivery of high-speed fiber DSL and Wi-Fi services
• Ability to install, test and maintain ONT’s, routers, modems, Internet Protocol (IP) switches and home networking equipment and the understanding of interoperability between various networking segments/systems
• Troubleshoot and resolve/repair comprehensive customer issues associated with company products and services including fiber, DSL, Wi-Fi, broadband, data and voice
• Assess where trouble is located including traveling by vehicle (requiring a valid driver's license) to customer facility and checking wiring from fiber distribution, through drop to ONT and into the home or business
• Perform installation of fiber services into residents and business locations. Including but not limited to installing wiring from the outside Fiber Network Interface Device (NID) into the residence and terminating into the ONT. Connecting the ONT to the residential gateway and preparing the service for customer use
• Operate Facilities Management (FM) system including updating and closing trouble tickets and service orders. Proficient in use of computer for various tasks including processing trouble tickets and service orders.
• Ability to use Facilities Management Mapping (FMM) system to identify where distribution access points are. Also, ability to mark up maps with as built drawings and submit to mapping to be inserted into our mapping records
• Proficient in the use of advanced test equipment used in conjunction with troubleshooting fiber, data, voice and IP circuits. Performs variety of tests on electronic components to determine functioning level and capacity and store test results in customer folders in FM system. Including the ability to operate a fiber fusion splicer
• Requires high level of customer contact to ensure customer satisfaction. Ability to understand customer needs and make modifications and recommendations for improvement to systems with company products and services
• Follow Electronic Industries Alliance (EIA) / Telecommunications Industry Association (TIA) 586A guidelines
• Responsible for the adherence to all standard operating procedures to promote safety of all employees
• May be responsible for operating safely and efficiently the following equipment and vehicles: cable plow, ladders and aerial bucket trucks
• Show proficiency in skills which may include acquiring certain educational/industry certifications and training
• Requires an understanding of communication equipment construction, installation, and repair.

Requirements

• Excellent communication and customer service skills.
• Valid driver's license with a driving record that meets the company's minimum safety standards.
• Proficient in Internet-related applications such as email and web browsers.
• Thorough understanding of basic hand tools and power tools.
• In-depth understanding of technology-based services, products, and networking. • Able to meet physical requirements: climb ladders, work in confined spaces and/or various heights, lift and/or move up to 50 lbs., squat, kneel, bend, crawl and stand for long periods of time.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Ability to Commute:

• Galesburg, IL (Required)

Ability to Relocate:

• Galesburg, IL: Relocate before starting work (Required)

Work Location: In person