Join our team as a dedicated individual ready to deliver top-notch customer support to our policyholders. Your role involves guiding clients on insurance coverage, addressing billing concerns, managing policy changes, and suggesting policy enhancements. If you possess prior experience in P&C Personal Lines insurance within customer service, along with a warm, customer-centric approach, we invite you to submit your application today!
Compensation$65,000 - $75,000 yearly
Responsibilities

• Handling all inquiries from clients promptly and professionally
• Process all endorsements
• Refer all client claim inquiries immediately to the insurance carrier
• Assist clients with billing issues
• Update client/prospect information in the agency management system
• Continuing education (Company Paid) for industry designations

Qualifications

• 3 years' experience as a Personal Customer Service Representative in a NY State Independent Agency environment
• NYS P&C License required
• Live within 30 miles of Latham NY (In-Office Position)
• Insurance Designation a plus
• Ability to work in a fast-paced, team-oriented office environment

About CompanyThe Heritage Group has been providing insurance services, solutions, and professional advice to businesses and individuals since 1993. Our approach is highly consultative, leveraging over 100 years of combined experience in designing and implementing innovative, comprehensive insurance solutions. We continually monitor each client’s insurance portfolio, review and reassess their changing insurance needs.
Benefits

• 401(k) employer matching 4%
• Health Insurance, employer paid 100%
• Life insurance, employer paid 100%
• Dental and vision insurance offered.
• Generous vacation, sick, personal paid time off