DUTIES/RESPONSIBILITIES

• Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
• Warmly greets visitors, prospective residents, and current residents.
• Take telephone inquiries from prospective residents, obtain information about prospects needs; describe apartment and community benefits, set appointments.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Lease apartments to qualified applicants in accordance with affiliated housing program guidelines along with company procedures and Equal Housing Opportunity requirements.
• Assist prospective residents and encourage the sale through closing the prospect, and then help them complete the resident application and verification forms.
• Obtain credit and other information as needed and forward it to the Community Manager for processing and approval.
• Notify prospective residents of approvals and schedule move-ins, and keep in contact with the prospect throughout the sales process.
• Receive service requests and input into the computer system.
• Maintain tour ready status of make-ready apartment homes, common areas and model units if applicable.
• Maintain current knowledge of building amenities, local agencies and community resources, and areas of interest to residents.
• Inspect model apartment homes and market ready apartments, perform light cleaning, dusting, and vacuuming as necessary. Inform the Regional Manager of needed improvements and repairs.
• Responsible for completion of all necessary forms on new residents and recertification forms for existing residents.
• Maintain lease records and assist with lease renewals.
• Receive, post, and provide receipts for all application fees, security deposits and initial rents.
• Input deposits into the computer system as directed; scan checks, money orders and other demand deposits, or physically take deposits to the bank.
• Ensure that each apartment is ready for occupancy and test and distribute keys, resident handbooks and other appropriate paperwork at the time of lease signing.
• Verbally go over lease, community rules, and what to do in case of a fire with all new residents.
• Assist new residents with move-in.
• Assist existing residents with maintenance service requests and follow up to make sure the work is completed to the resident’s satisfaction.
• Maintain a listing of vacant and rentable apartments.
• Maintain and use a property waiting list for prospective residents.
• Complete weekly marketing, leasing and traffic reports.
• Maintain a constant awareness of area market conditions.
• Seek out new residents by developing and maintaining a presence in the community through outreach to chambers of commerce, religious organizations, senior centers, employers, relocation companies and realtors, etc.
• Be knowledgeable and aware of, and adhere to, all local, state and federal laws applicable to the leasing of apartments.
• Understand the applicable income requirements for residents and Fair Housing Laws.
• Assist the Community Manager in the development and implementation of a positive resident relations program for the property.
• Participate in company-sponsored continuing education and training programs.
• Assist Community Manager with any other tasks as needed.
• All other duties as assigned.

BENEFITS

We offer competitive wages and annual bonus opportunities. Benefits include:

• Medical, Dental and Vision
• Short Term Disability and Life Insurance
• 401k with Company Match
• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
• Cell Phone Discount
• 12 Days Paid Time Off
• 8 Paid Holidays & 2 Floating Holidays!
• Fitness Reimbursement

WHO WE ARE

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 16 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

REQUIRED SKILLS AND ABILITIES

• Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Proven ability to sell.
• Proficient in Microsoft Office Suite or related software.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Experience working in affordable housing programs including one or more of the following: LIHTC, USDA Rural Development, Section 8, HOME a plus.
• Experience with Yardi Voyager a plus.
• Travel to community and/or community locations and surrounding markets required.
• Familiarity with Fair Housing laws preferred.
• Experience with RD 515 preferred.

PHYSICAL REQUIREMENTS

• Must possess a valid driver’s license and insurance.
• Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential residents.
• Must be able to lift up to 15 pounds at a time.
• Must be able to traverse a variety of properties with stairs and in a variety of weather.