33 Customer Support Representative (Independent Contractor) Jobs in Champaign, IL
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Wolfram is Hiring a Customer Support Representative (Independent Contractor) Near Champaign, IL
Job title: Customer Support Representative
Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an opening for a Customer Support Representative in its Customer Support department. The ideal candidate for this position will be a high-energy, attentive-to-detail, multitasking individual who can balance quality and quantity. Hours for this position are Monday-Friday, 8am to 5pm Central Time. The Customer Support Representative is responsible for communication, order entry and administrative tasks for the Customer Support department.
Responsibilities
- Communicating with customers via:
- Phone
- Cases
- Chat
- Assisting customers with:
- Basic product installation
- Product access and activation
- Phone orders
- Product and course registration
- Supporting internal teams by:
- Assisting Sales with customer inquiries
- Handling calls from Sales related to order placement
- Processing orders received from customers and Sales within our business system
Qualifications
- Proficiency in English with excellent written and verbal communication skills
- A minimum of a two-year degree or a high-school diploma and equivalent experience
- Two to four years of experience in a customer service environment
- Exceptional organizational and time-management skills
- Computer literacy and a willingness to acquire additional skills as deemed necessary
- Enjoys working with people and solving problems
- Willingness to go the extra mile to assist customers
Preferred qualifications
- Experience with database systems
Location: Fully remote and seeking candidates from Argentina, Chile, Colombia, Ecuador, Mexico and Peru
Job type: Full time (40 hours per week)/Independent Contractor
Salary: Dependent on location, candidate's background and experience
Reporting to: Customer Support Manager
Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.
Job Summary
Contractor
$35k-45k (estimate)
06/06/2023
05/27/2024
wolfram.com
Champaign, IL
1,000 - 3,000
Related Companies
The job skills required for Customer Support Representative (Independent Contractor) include Customer Service, Problem Solving, Customer Support, Time Management, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative (Independent Contractor). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative (Independent Contractor). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative (Independent Contractor) positions, which can be used as a reference in future career path planning. As a Customer Support Representative (Independent Contractor), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative (Independent Contractor). You can explore the career advancement for a Customer Support Representative (Independent Contractor) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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