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At Wonderkind, we’re on a mission to inspire millions to find the job they love to do. We help our partners find the talent they are looking for on the social media platforms that talent is active on. We are on our way towards making the recruitment process as easy as booking a trip. To make all of that happen we need to find the right one-of-a-kinds
As an Onboarding Specialist at Wonderkind, you will play a pivotal role in ensuring our customers have a seamless and successful start with our marketing tech solutions. You will bridge our cutting-edge technology and our customers, translating complex tech into understandable, actionable steps that meet their needs. Your goal is to inspire, guide, and support customers, ensuring they unlock the full potential of our tools to achieve their recruitment goals.
Lead the onboarding process for new customers, ensuring they understand and effectively use our platform.
Conduct personalized training sessions and create customized onboarding plans tailored to customer needs.
Translate technical information into user-friendly guidance.
Troubleshoot and resolve any technical issues customers encounter during onboarding.
Develop and maintain strong customer relationships, acting as their main point of contact during onboarding.
Regularly check in with customers to ensure they are progressing well and address any concerns.
Help customers achieve their first moment of success with our product.
Provide ongoing support and resources to ensure continuous value realization from our tools.
Gather customer feedback to identify areas for improvement in our onboarding process.
Collaborate with the product and development teams to enhance the customer experience.
Close collaboration and communication with our Partner Success team as well as Product
Customer-Oriented: Strong focus on customer satisfaction and success.
Tech Savvy: Ability to understand complex technical concepts and translate them into simple, understandable instructions.
Relationship Builder: Excellent interpersonal skills with a knack for building and maintaining relationships.
Tenacious & Can-Do Mentality: Persistent, proactive, and solution-oriented with a positive attitude.
Curious Learner: Eager to learn and continuously improve both personally and professionally.
Ownership: Readiness to take full ownership of the optimisation of the onboarding process internally as well as with the customers.
Previous experience in a customer-facing role, ideally in a tech or SaaS company.
Affinity with or interest in technology - Digital Marketing knowledge would be highly valued.
Strong communication and presentation skills.
Ability to work independently and as part of a team in a fast-paced, scale-up environment.
What we offer:
Full Time
$78k-99k (estimate)
06/24/2024
08/23/2024
wonderkind.com
<25
If you are interested in becoming an Onboarding Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Onboarding Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Onboarding Specialist job description and responsibilities
Emailing new hires with details about the company, including parking information, work schedules, and dress codes are some pf tge few responsibilities of the onboarding specialist.
03/02/2022: Youngstown, OH
Since this is in line with human resource, onboarding specialist are responsibble in providing new hires with manuals, guidelines, and passwords, as needed.
03/04/2022: Charlotte, NC
Detailing all new hires' initial tasks and answering any queries.
01/20/2022: Galveston, TX
They alaso ensure new hires have the necessary technical assistance to set up their hardware and software.
02/09/2022: Huntsville, AL
Gathering and filing all paperwork related to new hires, including contracts and non-disclosure agreements.
02/15/2022: Altus, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Onboarding Specialist jobs
Seek Out Situational Adaptability.
01/30/2022: Harrisburg, PA
Assign a partner to the newly hire for the first 90 days.
02/23/2022: Lancaster, PA
Customize onboarding for each new hire.
02/03/2022: Pine Bluff, AR
Create a standard operating procedure.
01/08/2022: Charlotte, NC
Arrange product and company demos and presentations.
01/15/2022: Waco, TX
Step 3: View the best colleges and universities for Onboarding Specialist.