The Operations Manager concentrates on leading smooth operations of the facility and managing employees to ensure guests have the most wonderful experience possible. The Operations Manager is responsible for the implementation and adherence of all established operational and HR policies and procedures, regular communication with other departments and team members to maximize performance and maintaining company values.

Responsibilities:

• Effectively train, manage, and empower team members to provide optimal food and guest service
• Understand and manage Guest Services, Retail, and Food & Beverage processes during shifts
• Supervise team members, from interviewing to recognition to counseling to exits
• Ensure the facility maintains a safe and clean environment for all team members and guests
• Recruit, hire, and train employees
• Provide operational support for group and special events as requested
• Assist with employee relations and engagement
• Help others as needed to maintain an exciting & dazzling experience for our team & guests!
• Perform other duties as assigned

Qualifications:

• Ability to stand, walk, use hands and/or fingers to operate register, and lift and/or move up to 50 pounds
• 2 years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success
• Microsoft Office experience required
• Observational skills to recognize guest needs and ensure guest happiness
• Our ideal candidate will be able to work any shift including nights, weekends, and holidays
• Ability to multi-task, work with limited supervision and make reasonable and ethical decisions quickly

Job Types: Full-time

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

Now that you know more about the role, help us learn more about your professional skills! Please follow the steps to apply today!