4 Automotive Express Service Advisor - Quick Lane, Ford Jobs in Omaha, NE
Woodhouse Auto Family is Hiring an Automotive Express Service Advisor - Quick Lane, Ford Near Omaha, NE
Location: Woodhouse Quick Lane (72nd & Pratt- Omaha, NE)
Schedule: Monday, Tuesday, Wednesday, Friday & every other Saturday 7:00am - 6:00pm
Pay: $15.00 per hour plus commission
We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Express Service Advisor. In this role, you will be responsible for providing exceptional service to customers seeking express automotive maintenance and repair services. You will serve as the primary point of contact for customers, ensuring their needs are met efficiently and effectively while maintaining a high level of satisfaction.
Job Knowledge/Skills Required
- Valid Driver's License w/ a clean driving record
- Excellent customer service skills, with previous experience
- Strong verbal and written communication skills
- Demonstrates high attention to detail and organization
- Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information.
- Writes up customer’s vehicle problems accurately and clearly on repair order.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications and technicians’ findings.
- Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time” – and checks with dispatcher, if necessary.
- Obtains customer’s signature on repair orders and provides customers with a copy.
- Establishes customer’s method of payment and obtains credit approval, if necessary.
- Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate.
- Ensures that vehicles are parked in assigned areas and makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Keeps work area and customer waiting area clean.
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- 401K Plan w/ 50% company match
- Paid Vacation Days
Job Summary
Full Time
Retail
$44k-59k (estimate)
06/07/2024
12/02/2024
woodhouse.com
SIOUX CITY, IA
50 - 100
1975
BRUCE ZOOK
$10M - $50M
Retail
Related Companies
About Woodhouse Auto Family
Woodhouse has become one of the nation's leading auto families by staying true to our Heartland roots honest people, fair prices and a commitment to service that Exceeds Expectations. Our people make the difference! We are proud to be family owned and welcome each new team member as part of the family. At Woodhouse our core values are more than just words you hear at New Employee Orientation, they are a way of life - the Woodhouse Way. Woodhouse-Team-Me If we say it, we do it We embrace truth We build relationships We value others Passion for all we do We listen We are always looking for grea...t people to join our team across a wide variety of positions: Technicians, Salespeople, Accounting, Drivers, Lot Porters, and many more. Check out our careers page to learn more and apply!
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