1 Customer Relations / Call Center Specialist - BLAIR, FORD Job in Blair, NE
Woodhouse Auto Family is Hiring a Customer Relations / Call Center Specialist - BLAIR, FORD Near Blair, NE
Location: Woodhouse Ford- Blair, NE
Schedule: Full Time
Monday, Tuesday, Thursday: 10am-7pm
Friday: 9am-6pm
Saturday: 8am-5pm
Pay: $16.00-$21.00/hr (Previous experience will be considered
As a Customer Relations Specialist you will interact with the company’s customers by addressing inquiries and resolving complaints or directing calls to the appropriate department. You will be the bridge between our wonderful customers and our team members at our 20 dealerships and other company departments.
Minimum Experience And Qualifications
- Valid Driver’s License
- High school diploma or equivalent.
- Previous customer service experience required; experience in a call center setting is a plus.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for office supplies, and dealership needs.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer messages throughout the company by email interactions with details of inquiries, complaints, or comments.
- Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
- Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
- Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner. Offers caller the option of voice mail, if applicable.
- Develops knowledge of basic dealership information to respond to callers who have general inquiries.
- Follows established organizational procedures and safety policies.
- Regular and reliable attendance required.
- Performs other related duties as assigned.
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- 401K Plan w/ 50% company match
- Paid Vacation Days
Job Summary
Full Time
Retail
$38k-48k (estimate)
06/15/2024
12/10/2024
woodhouse.com
SIOUX CITY, IA
50 - 100
1975
BRUCE ZOOK
$10M - $50M
Retail
Related Companies
About Woodhouse Auto Family
Woodhouse has become one of the nation's leading auto families by staying true to our Heartland roots honest people, fair prices and a commitment to service that Exceeds Expectations. Our people make the difference! We are proud to be family owned and welcome each new team member as part of the family. At Woodhouse our core values are more than just words you hear at New Employee Orientation, they are a way of life - the Woodhouse Way. Woodhouse-Team-Me If we say it, we do it We embrace truth We build relationships We value others Passion for all we do We listen We are always looking for grea...t people to join our team across a wide variety of positions: Technicians, Salespeople, Accounting, Drivers, Lot Porters, and many more. Check out our careers page to learn more and apply!
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