• Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments. 
• Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system. 
• Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments. 
• Helps patients in distress by responding to emergencies. 
• Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
• Understands and complies with OSHA and any other regulatory requirements.
• Performs all other duties as trained and requested by provider and/or management.

• Good verbal, telephone and communication skills. 
• Experience working with Microsoft Office and possesses strong computer skills. 
• Can adjust to new environments easily and willing to learn new skills.
• Professional behavior and appearance. 
• Pays attention to detail and is quality focused. 
• Ability to use good judgment and seek appropriate resources in difficult or stressful situations.

Job Summary