Overview: The General Manager of the Village Café is a full-time exempt position responsible for overseeing daily operations, menu development, pricing, financial management, and staff supervision. This role also involves planning and executing events, ensuring excellent customer service, and maintaining a strong presence at the café, which is open seven days a week.

Primary Responsibilities:

Café Operations:

• Oversee daily operations of the Village Café, ensuring high standards of service and quality.
• Ensure compliance with health and safety regulations and maintain a clean, welcoming environment.
• Collaborate with the Assistant Manager to maintain an efficient workflow and seamless kitchen operations.

Menu Development and Pricing:

• Collaborate with the management team to create and refine menu items, keeping current with culinary trends and customer preferences.
• Set and adjust menu pricing to balance profitability with customer satisfaction.

Staff Management:

• Recruit, train, and manage café and kitchen staff, ensuring a high level of customer service.
• Create and manage staff schedules to meet operational needs and event requirements.
• Foster a positive and productive work environment through effective leadership and team building.

Inventory Management:

• Monitor and manage inventory levels, ensuring adequate supplies for café operations and events.
• Conduct regular inventory checks and manage ordering processes.
• Implement cost control measures to minimize waste and optimize resource use.

Financial Management:

• Assist the controller with financial reports, including sales, expenses, and profitability analysis.
• Develop and manage budgets for the Village Café and events.
• Implement strategies to increase revenue and control costs.

Customer Service:

• Ensure excellent customer service is provided at all times.
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Maintain a strong community presence and build relationships with Village residents and visitors.

Event Management:

• Plan, assist, and execute Village Café and Village-related events.
• Develop event concepts, themes, and marketing strategies to enhance community engagement.
• Ensure events run smoothly and efficiently, addressing any issues promptly.
• Collaborate with the Marketing Director and President of Administration to ensure effective communication of events.

Collaboration:

• Work closely with the Assistant Manager to align café operations with kitchen activities.
• Collaborate with other Village departments to support community initiatives and events.
• Maintain open communication with all stakeholders to ensure alignment of goals and expectations.

Attendance and Presence:

• Maintain a consistent presence at the café, ensuring management coverage seven days a week.
• Ability to work flexible hours, including evenings and weekends, as required.

Qualifications:

• Proven experience in café and kitchen operations, including staff management.
• Strong leadership and organizational skills.
• Proficiency in inventory management and budgeting.
• Strong financial acumen and experience with financial reporting.
• Exceptional customer service and interpersonal skills.
• Proficiency in using relevant software for scheduling, inventory, and financial management.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Culinary degree or relevant certification preferred, but not required.

Key Attributes:

• Passionate about food and customer service.
• Creative and innovative in menu development.
• Reliable and punctual with strong time management skills.
• Team player with a positive attitude.

This job description outlines the primary duties and qualifications needed for the role of General Manager at the Village Café. It is not exhaustive and may be subject to change based on the evolving needs of the Village Café and Woodside Development, L.P.