Program Manager – SW Implementation / Customer Success – TS/SCI FS Poly required Remote (East Coast only, MD, DC or VA preferred) Our client is a technology company protecting Data in Use to enable secure search, sharing, and collaboration. Their solutions allow organizations to securely use third-party data assets without revealing the contents of the search itself or compromising the security/ownership of the underlying data.
About the Role: The Program Managers oversee post-sales delivery within the
U.S. Intelligence Community accounts by ensuring successful contract execution and enhancing customer relationships. You will ensure successful execution and delivery of their data in use software solution products. You will also help our customers understand the value of their solutions bring, with a focus on expansion and renewal.
What you'll get to do • Manage post-sales delivery. ◦ Ensure successful contract execution. ◦ Enhance customer relationships during delivery. • Develop and maintain collaborative relationships with stakeholders across internal teams, support Sales Rep for follow-on opportunities. • Coordinate with VP of Customer Success for product development, deployment, and helpdesk support. ◦ Balance requirements, priorities, and resources ◦ Utilize customer and sales feedback to drive product planning. ◦ Help bring product to market (planning, demos, talking points) • Communicate effectively to elicit understanding of complex problems and procedures; develop suggestions for improvement.
What you need to be successful • U.S. Citizen with Active TS//SCI Clearance with full-scope polygraph • 5-10 years of experience managing and delivering business and technology applications/products • Demonstrated experience performing resource allocation, project costing, deliverable tracking, schedule, and financial data monitoring. • Demonstrated experience in conducting requirements analysis. • Direct experience in managing multi-task contracts and subcontracts of various types and complexity. • Strong communication and presentation skills to audiences at various levels of technical knowledge • Desire and ability to learn new technical skills, quickly and constantly. • Willingness to travel throughout the Washington, DC metro region. • Bachelor's degree in a Business Field or a Technical Field
Benefits • Flexible, remote or hybrid working hours. • Five weeks of PTO plus the week between Christmas and New Years Day off; 2 weeks of sick leave; 2 weeks of military and bonding leave; 5 days jury duty • Paid parental leave. • Stock options. • Top-quality medical, dental, and vision insurance with 75% of premiums covered • 401(k) with double Safe Harbor matching contributions and FSAs • Life insurance ($300,000); Short- and long-term disability insurance - 100% paid