Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

· Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology

· Following up on any outstanding issues with customers regarding the status and closure of incidents/requests

· Provide VIP Support for Executives

· Troubleshooting and resolving all hardware, software, and network problems

· Escalate issues to third-level support teams

· Document procedures, FAQs, and inventory of assets

· Must be willing to travel up to 10 % of the time

Salary: $30 per hour

Qualifications

· Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory

· Experience with Helpdesk ticket tracking software and remote desktop support tools

· Excellent problem-solving, communication, and interpersonal skills

· Ability to prioritize and organize work to meet defined SLA's

· Be able to work as a team member

· Android mobile in corporation experience

· Mac in corporation experience is a plus

· Excellent communications and customer support skills

Requirements:

· Bachelor’s degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience

· Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN

Additional Information

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***