Position Overview

Location: Santa Rosa, CA (Some travel required)

Compensation- $65k-$80k About Work World:Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 35 stores under the Work World and Whistle Workwear brand names in California, Nevada, and Washington. We sell boots, apparel, scrubs and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more. We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country. We are committed to our values of customer service, respect, positivity and integrity, and require each employee to demonstrate these values. We're excited to add to our management team. Work World is growing and we need your help.Join our location and help lead the next stage of growth for our company. We are looking for a Market Manager.What’s In It for You:

• Generous Bonus Structure
• Paid Time Off
• 401k Retirement plan
• Medical, Dental, and Vision insurance
• Employee Discounts

What it’s like working here:Each store operates on a lean and close-knit group of team members and managers. This enables each employee to have a direct impact in the success of our company. We seek to create an inclusive environment and always put our internal and external customers first.Work World employees are unique individuals whose varied talents and experiences bring value to our customers. The diversity and ideas of our employees inspire us in everything we do. People are at the heart of every connection we build, and together we can accomplish anything.What you’ll be doing:

• Responsible for store management (lead and manage accountability) oversight of all operations for two locations in the Santa Rosa Market.
• Direct and support both stores to achieve Sales, EBIDAT, and KPI's
• Train and develop promotable Assistant Store Managers for in-market promotions.
• Assist DM & TSM in training initiatives and projects
• Policy, process, and training development
• Store remerchandising and merch training
• Recruiting and hiring in a difficult market
• Assist DM in remote markets
• Assist in new market development
• Hiring for new stores
• Assisting DO and PM in project follow-ups
• Assist in coordinating merch delivery and set-up logistics
• Inspire, motivate, lead, and develop a store team
• Model and foster a consumer centric mindset within the store
• Model selling behaviors through genuine interactions with consumers
• Provide direct coaching, feedback, training, and supervision of the store staff
• Open and close the store
• Prepare opening and closing paperwork
• Greet customers and assist customers in finding items
• Answer phone courteously
• Keep store neat and clean at all times
• Ring sales on cash register
• Process merchandise shipments
• Prepare bank deposits and drop at bank
• Buy change for store as needed
• Process damages, to include preparation of debit memos
• Supervise and assist training all personnel
• Work nights and weekends
• Perform other duties as assigned by your Area Manager and/or Director of Operations
• Set expectations for customer engagement, store policies and procedures to appropriately manage expenses while maximizing sales and profitability

What You’ll Need:

• Minimum 3-years of prior retail management experience as a Store Manager
• Experience managing multiple locations
• Experience staffing & recruiting
• High School Diploma
• Ability to communicate clearly and effectively
• Ability to work independently and lead a team
• Strong verbal and written communication skills
• Ability to constructively coach others to succeed
• Able to work a full-time schedule including nights, weekends, and holidays
• Must be able to climb a ladder
• Must be able to lift 25 pounds
• Standing for long periods of time
• Bi-Lingual a plus

What You’ll Learn:

• Leadership and organizational development skills
• Sales and merchandising best practices

· Customer service techniques including communication, and the ability to outperform the · expectations of our customers

• The ability to adapt to fast and unique situations to provide an amazing customer experience
• How to network and build long lasting relationships with both customers and your fellow employees

Pay Range