12 Customer Service Representative - Entry Level Jobs in Bluefield, WV
WorkatHome-JobBoard is Hiring a Customer Service Representative - Entry Level Near Bluefield, WV
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department SummaryAs a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.
This role is a part of an on-site team that is based out of our cutting edge Bluefield facility.
Job Duties And ResponsibilitiesAs a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!
In This Role, You Will
- Always have at least 2 days off in a row
- Support customers between the hours of 6 AM to 10 PM MT
- Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
- Have open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needs
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Starting pay at $15.50/hr
- Plus a pay differential of $2/hr when working weekends and evenings
- 10% increase to your starting rate upon completing apprenticeship
- Performance incentive plan above and beyond regular pay
- Company-provided equipment
- Extensive Benefits Package
- Medical, Dental, Vision Insurance
- PTO and Paid Sick Time
- 401(k) Investments with Company-matched funds
- Tuition reimbursement
- Discounted DISH, Sling & Boost services
- 330 free channels including premiums
- $5 monthly Sling Blue and Orange service
- $10 credit per line (up to 5) for Boost Infinite wireless
- Opportunity is our greatest benefit
- Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
Skills, Experience And Requirements Ideal representatives have:
- High School diploma, GED, or equivalent experience
- Six months of related customer service and troubleshooting experience and/or training
- An openness to being coachable and a desire to learn new techniques
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Superb attendance
- Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
- Flexibility with schedule changes every 12-15 weeks
- Position is on-site and employee must reside within drivable distance
- Possibility to move to a hybrid schedule based on performance and business needs
- Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone
- Intermediate level of proficiency in Microsoft Office and/or G-suite applications
- Must be flexible to accommodate changing business requirements
BenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
Job Summary
Part Time
$37k-47k (estimate)
07/29/2024
09/25/2024
The job skills required for Customer Service Representative - Entry Level include Customer Service, Products and Services, Customer Support, Billing, Microsoft Office, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Entry Level. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Entry Level. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative - Entry Level positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Entry Level, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Entry Level. You can explore the career advancement for a Customer Service Representative - Entry Level below and select your interested title to get hiring information.
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