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Office 365 Support Specialist
$51k-64k (estimate)
Full Time | Education & Training Services 6 Months Ago
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WORKFORCE OPPORTUNITY SERVICES is Hiring an Office 365 Support Specialist Near Dallas, TX

Office 365 Support Specialist

Turner is a North America-based, international construction services company and is a leading builder in diverse market segments. The company has earned recognition for undertaking large, complex projects, fostering innovation, embracing emerging technologies, and making a difference for their clients, employees and community.

Candidate Profile:

  • Recent college graduate with 1-3 years of experience
  • Experience with Office 365 applications, with specific knowledge of:
    • Power Automate
    • Power Apps
    • Power BI
    • Power Pages
    • Power Virtual Agents
  • Availability to begin work immediately in a full-time capacity (potentially nights and weekends). 

Position Description:

  • Coordinate and deliver end user technical support for Office 365, leveraging IS support systems and procedures. 

Essential Duties & Responsibilities:

  • Provide Tier II technical support for all IS systems related to their application support areas, leveraging IS resources and escalating Tier III issues as needed.
  • Monitor and support daily interfaces between internal and external systems. Escalate and communicate issues as needed.
  • Assist in completing configuration, script changes and non-coding solution changes when requested by end users and approved by management.
  • Assist in developing and distributing end user communications, such as Knowledge Base Articles, FAQs on TKN help sites, providing a consistent communications channel and self-service options to the user community.
  • Assist in developing training materials and programs.
  • Perform training to users on different areas of supported systems.
  • Execute unit testing for new system functionality and upgrades, ensuring that testing evidence is documented for change management purposes.
  • Perform other duties as necessary.

Qualifications:

  • General knowledge of application lifecycle related to Office 365.
  • Experience with SharePoint Online including site creation, permissions, document management, etc.
  • Experience with all Office 365 applications:
    • Power Automate
    • Power Apps
    • Power BI
    • Power Pages
    • Power Virtual Agents
    • Calendars
    • OneDrive
    • Skype
    • To Do
    • Teams
    • Planner
    • Outlook
    • Admin Center
    • Yammer
    • Forms
  • Basic understanding of cloud solutions.
  • Basic understanding of HTML or similar code.
  • Basic understanding of data modeling.
  • Able to effectively operate in a multi-tasking environment.
  • Able to understand user requirements and provide appropriate recommendations or solution.
  • Possess strong interpersonal, troubleshooting and communication skills in a professional and effective manner.
  • Self-starter, uses an effective thought process\methodology to determine priorities, set goals and create a plan for completing a project\task.

Duration:

  • Full-Time

Salary:

  • $20.00/Hour (Plus Benefits)

Benefits:

  • Free Individual Health Insurance
  • Free Training (Program specific)
  • Paid Time Off
  • Paid Company Holidays
  • Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
  • Individual Mentor 
  • 401k Retirement Savings
  • Interest free loans (Case basis)
  • Benefits valued at up to $25,000.00 annually

Location:

  • Dallas, TX
    • Work from Home

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans and early-career aspirants.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000 individuals through partnerships with more than 65 corporations in 60 locations worldwide. For more information, visit wforce.org.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Education & Training Services

SALARY

$51k-64k (estimate)

POST DATE

10/07/2022

EXPIRATION DATE

01/30/2023

WEBSITE

wforce.org

HEADQUARTERS

NEW YORK, NY

SIZE

100 - 200

FOUNDED

2005

CEO

ARTHUR M LANGER

REVENUE

$10M - $50M

INDUSTRY

Education & Training Services

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About Workforce Opportunity Services

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserved and veteran communities through partnerships with over 65 companies in over 60 locations dedicated to diversifying their workforce. Become a Partner: https://www.wforce.org/hire/corporate-partners Become an Associate: https://www.wforce.org/work/current-programs

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The job skills required for Office 365 Support Specialist include Communication Skills, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be an Office 365 Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Office 365 Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Office 365 Support Specialist positions, which can be used as a reference in future career path planning. As an Office 365 Support Specialist, it can be promoted into senior positions as an Administrative Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Office 365 Support Specialist. You can explore the career advancement for an Office 365 Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an Office Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Office Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Office Support Specialist job description and responsibilities

Operates microcomputers and other office equipment.

04/13/2022: Peoria, IL

Collects, reviews and analyzes data and prepares reports, charts, budgets, and other presentation materials utilizing word processing, spreadsheet, or specialized software.

03/30/2022: Florence, AL

Compose and prepare a variety of complex office automated forms, memos, letters, narrative and statistical reports, charts, and graphs for Lead Hazard Reduction Program (LHRP) and program stakeholders.

04/24/2022: Sioux Falls, SD

Maintains files, databases, and archives of relevant records.

02/23/2022: Ann Arbor, MI

The support specialist coordinates with others to ensure that referral and billing.

04/03/2022: San Bernardino, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Office Support Specialist jobs

An Administrative Specialist or Administrative Coordinator may provide daily supervision.

04/27/2022: Davenport, IA

To write an effective office support specialist job description, begin by listing detailed duties, responsibilities and expectations.

04/27/2022: Great Falls, MT

Must be a High school graduation or equivalent.

04/06/2022: Chattanooga, TN

Office jobs require basic skills such as typing, filing and familiarity with computers.

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Upper level office jobs may require a college education or even advanced degrees.

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Step 3: View the best colleges and universities for Office Support Specialist.

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